Process Manager - Retail Agent Sales

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What do we offer?
Volvo Cars is on an ambitious journey to re-define the customer experience related to car usage and ownership. Combining digital technologies and innovative services, we are committed to offer the most personal solutions in mobility. While Volvo Cars is pushing the boundaries within electrification, design, safety leadership, sustainability and more – some of the most exciting action is happening in online sales.
We are building up Volvo Cars online sales capabilities and driving the shift towards a D2C business model. Our aim is clear – to provide customers with modern, flexible and hassle-free ways to own a car, whether through a Care by Volvo subscription, lease, loan or cash. By that, shaping the future of the automotive industry. With such high ambitions, Volvo Cars is undergoing a radical transformation in the way we design, build, and improve our digital products and offers. Our Online Platform unit continues to grow, and is looking for customer-obsessed, relentless individuals who can help us achieve our targets.

What you’ll do
We are looking for a Process Manager Retail Agent Sales that will be responsible for the design, optimization, and automation of sales processes to be operated by our retail agent partners within the online direct business of Volvo Cars. You will be a member of the product team taking ownership for continuously expanding the capabilities of the direct sales management platform utilized by retail partners to manage prospect relationships and turn them into sales. 
You will work in close partnership with your product manager, engineers, and designers in your team as well as key stakeholders in the Volvo Cars commercial organization and take lead on the following tasks:
•    Design, develop and deliver processes, methods and tools/features which help our retail partners to deliver an outstanding customer shopping experience and continuously improve their productivity 
•    Create and maintain business process flow diagrams
•    Analyze, challenge & optimize retail partner sales processes in our direct sales business model and lead optimization projects with multiple stakeholder groups
•    Implement process standardizations while keeping in mind market and business model specifics of the different countries
•    Ensure the feasibility of proposed processes and co-ordinate successful rollouts for newly developed processes 

You and your skills
You have a passion for sales and possess solid knowledge of retail sales processes in the automotive landscape. You enjoy communicating with teams and can manage several stakeholders, optimally in a structured project management tool. You solve problems going from the customer needs based on consumer insights and data to how the technology works. You are able to diagram process flows, identify blockers and transform processes to remove bottlenecks and ensure commercial success. To succeed, we believe that your background and skills also include:

•    Several years of experience in operational automotive sales, ideally combined with the management of global sales projects
•    Knowledge and experience working on projects and in particular process optimization, automation and visualization 
•    Completed Bachelor's or Masters’ degree in Economics, Business, Process Design or a similar subject.
•    Strong decision making and prioritization skills with the ability to think end-to-end 
•    Strong analytical and conceptual skills, with a working knowledge of state-of-the-art systems and tool chains

Location
Preferably HQ Gothenburg or Stockholm

Contact & Application
Please apply via the link provided no later than February 21st. Applications and CV's will not be accepted via email. In this process, we work with continuous selection.
If you have any questions regarding the position you are welcome to contact Senior Recruiter Simona Popencu at simona.popencu@volvocars.com