Process Manager with experience in ITIL processes, Stockholm

About the assignment:

- Location: Stockholm
- Duration: 8 months
- Start: TBD
- Apply: as soon as possible
- Extent: 100%
- Please note that the mandatory requirements must be met in full for us to present your profile to our Customer.


Description

The client is now looking for a Process Manager. They have entered a new contract with a vendor and discussions have arisen about whether the existing ITIL processes need an update to be more agile or at least a plan for when and how the processes need to be improved - above existing continuous improvements.

Furthermore, the vendor would like to move documented accountability and responsibility in the processes. This will be a huge change and encompass the need for a gap analysis.

Work tasks:

- Familiarize with the IT Process Framework, policies, and principles
- Thorough knowledge of what is described and agreed for Incident, Problem, Change and Request Fulfillment processes
- Workshop with Vendor to discuss changes to the processes turning them Agile
- Securing how to extend best and keep the responsibility to the Vendor in the processes.
- Establish an overall roadmap for agile improvements with vendor
- Establish a continuous improvement plan for mentioned processes
- Discussing and elaborating with PN practitioner managers to agree on which changes are feasible
- Document and implement (together with PN practitioner managers) the changes to the processes



Mandatory competence and experience:

- ITIL Managing Professional
- ITIL Strategic Leader
- Experience in ITIL processes: Incident, Problem, Change and Request Fulfillment
- Experience in Service Integration and Management
- Experienced in documenting and implementing processes
- Knowledge of working in large organization with outsourcing
- Knowledge about SAFE and Agile way of working
- Fluently in English


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How to proceed with the process

- Apply for the assignment through this ad.
- State your preferred hourly rate in the application.
- Upload your CV in word format.
- We will revert to you if we need further information or clarification regarding your application.
- The Customer usually reverts to us within 10 working days from the last application date. We aim to get back to you promptly with any new information regarding your application or the assignment. If you have not received any information from us within this time frame, please contact us through our platform.


You will be informed about the Customer should you be called to an interview.

About Shaya Solutions

Stockholm based consultancy and competence firm with focused on IT, Management and Technology.

We focus on customer / consultant satisfaction and quality in our services offered throughout Sweden.

Our core values are Humility, Perseverance and Flexibility.

Please do not hesitate to contact us if you have any questions.

We politely decline all contact from ad vendors. Many thanks!