Process Near Service Manager to Ascom

Ascom Wireless Solutions is an established global leader in solutions for wireless on-site communication to support and optimize mission-critical processes. Our main focus is healthcare – hospitals, senior care and independent living – and we are also active in industry, secure establishments, retail and the hotel sector. The headquarters are in Gothenburg, Sweden and we have R&D, sales and service delivery business units in Europe, the United States, south-east Asia and Australia. Visit www.ascom.se for further information.

Location
The position is based in Gothenburg with frequent international collaboration and travel.
 
Purpose of the role

In order to further develop Ascom Wireless Service Delivery capabilities we need a ‘Process near Service’ Manager. This person should drive development and alignment within our regions when it comes to processes, methods and tools.

This is a full time position and you will be member of the After Market and Service team reporting to VP Global Services. Since the team is responsible for the product near services with international users and systems located in North America, Europe, Asia and Australia, you will need to occasionally work early or late.
 
About the Job

• Responsible for all Service Delivery Processes, Methods and Tools
• Drive alignment and implementation within regions
• Support ERP implementation, adjustments and design.
• Develop a structure to compare regional product near service delivery
• Develop and automate measurement of KPI’s
• Support knowledge sharing between our regions
• Improve and align product near service ways of working

 
About You
To enjoy and be successful in this position, you need to be a socially confident, professional and service-minded person. You are strongly motivated by both technical and process challenges and solutions and you understand the importance of processes, methods and tools contribution in a global business. You take an honor in communicating in a simple and straight forward way, and have no problems talking to both senior management and end users. You have courage to take on challenges and will not easily give up. You are well organized and can work effectively without direct supervision. You always keep team members involved in your work and you are not afraid to ask for help and advice.
Your qualifications include:

• 5-10 years’ experience in Services / Product Management
• Bachelors / Master’s degree in Engineering. 
• In-depth knowledge of services for solutions and system integration in the medical device market and network business including relevant companies
• Good knowledge of FDA, MDDS & MD regulatory processes and requirements
• Good knowledge of the internal operations and workflow in healthcare (hospitals, psychiatry and elderly care homes).
• Strong change management skills with hands-on experience in implementing and establishing successful changes
• Experience in designing, implementing and maintaining professional services projects and tools for complex business-to-business products and applications
• Ability to understand Ascom Wireless Solutions’ strategy, business and industry at large
• Ability to understand the Ascom Wireless Solutions portfolio
• Understands and has proven track record of working with financials, revenue, margins, profitability of different distribution models and customers within healthcare
• Ability to quickly build and enrich relationships with peers across functions at all levels of an organization
• Senior level, polished skills in presenting service concepts to the regional Service teams with a strong focus on the benefits for the customer
• Independent and pragmatic attitude with a high focus on support and accomplishment
• Strong analytical and problem solving skills
• Professional written and verbal communication skills
• Fluent in English, oral and written is a must; Swedish, French and German are an asset 


Application and Contact: 
This recruitment is managed by PS Partner. If you find the role challenging and interesting, please apply through www.pspartner.se  Interviews will be held continuously. If you have any questions regarding this position please contact Johan Sjöberg 0761-709851 or by mail johan.sjoberg@pspartner.se or Elin Mankert at 0723-200761 or by mail elin.mankert@pspartner.se

 

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