Process Owner/Delivery Lead

Job description
You will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. Our client work every day within their single platform and embedded digital innovation to help their customers be their best when it really matters.


This is a consultant assignment where you will be employed by Randstad Technologies.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. Randstad Technologies is specialized in competences within IT. As a consultant with us, you get a competitive salary, benefits and collective agreements. Your consultant manager is always there for you and ensures that you get varying and developing assignments at different companies, within different industries. At Randstad Technologies, your personal development is in focus, and you are offered a large network and many social activities.


Please apply at www.randstad.se, no later than 2023-03-31. Selection and interviews will be ongoing. The position may be filled before the last day of application. Therefore, apply as soon as possible. 


For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.

Responsibilities
A process owner is responsible for managing and overseeing the objectives and performance of a process through Key Performance Indicators (KPI). A process owner has the authority to make required changes related to achieving process objectives. Process owners take an organization-wide view of their processes, especially internal and processes with suppliers. They may not truly “own” the process in that some of the people who are involved in carrying out the process may not report to them. Instead, the owner is responsible for the design of the process, in other words, how it is carried out, how it interacts with other processes, and how it is measured and this responsibility is an ongoing task. Process owners have responsibility for their specific process, end-to-end.


Ensuring process objectives with suppliers and internally
Determining and implementing KPIs
Ensuring quality reporting
Negotiating other process conflicts with respective process owners
Advising management of process breaches or interruptions
Define a process that can be easily subjected to audit
Describe its links and interactions with other processes
Identify its documentation and training requirements
Issue and maintain any procedures and instructions
Implement processes consistent with the quality policy
Make available necessary resources and information
Operate and control an effective and efficient process
Resolve any problems and prevent their recurrence
Communicate process changes to the process users
Define and manage interfaces with other processes
Communicate input requirements to internal suppliers
Meet the output requirements of internal customers
Analyze performance data and set quality objectives
Track progress against process performance targets
Communicate with process users to identify issues
Identify risks and opportunities with current process
Investigate and propose process improvements


Qualifications
Team player
 Self-going and proactive mindset
 Oral and written communication skills
 Interpersonal and consultative skills
Facilitation skills
 Experienced and skilled in working with the requirements process
 Critical thinking 
 Analytical thinking and problem solving
 Being detail-oriented and capable of delivering a high level of accuracy
 Knowledge of business structure



Cultural awareness, especially Asian
 European culture 
 China 
 Germany 
 Great Britain



Used to work in an agile and scrum environment is a plus.
 Travels may be needed (approx. 3-5 per year).
 Native or bilingual proficiency in English


About the company
Randstad Technologies specializes in the field of IT and is part of Randstad, the world leader in recruitment and consulting with operations in 38 countries. With this global network, in combination with our strong local foundation, we can offer a wide range of varied and developing assignments and jobs for you who are a specialist in IT. Our mission is to help you reach your true potential with your career in focus!