Process specialist Financial Crime Team, Malmö

The Process Specialist will be a part of the Financial Crime Team, and report directly to the Team Manager. You will be part of a company, where we create possibilities for a better living by providing banking and financial services. We do it with different perspectives, natural curiosity and long-term focus. It’s a unique chance for greater responsibility and future opportunities. Let’s achieve great things together.

Help us simplify finance for the many people

You will be part of a team where we development, improve and maintain processes, including scope of work, “swim lanes”, guidelines and policies within the Nordic Customer Center.

Key responsibilities;

• The main task is to develop, improve and to maintain processes include the process documentation together with the team and the whole bank.
• To work close with the local departments in the Nordics, Team Managers and Operations Services/Development Team.
• To build effective working relationships with key colleagues in areas of responsibility across Operations
• and with suppliers.
• Develop and understand local processes.

Required profile and qualifications

• Fluent in spoken and written English
• Knowledge in process mapping.
• Structured, orderly, analytical and methodical
• Act on own initiative, makes things happen
• Think outside the box
• Knowledge in Qualiware is a plus

We offer you

Operating at the center of events, you will have an active role in various decision forums, represent us to external partners and create a great foundation for further development. This position is more than what meets the eye. You will get the chance to push boundaries and influence your daily work as well as the bank. All as part of a caring and open culture where we live our values, work hard, have fun and operate with a long-term perspective. Because here opportunities arise and growth follows.

Are you the one for Ikano?

We see that you have experience in working in a customer contact center and that you have knowledge of process mapping. You are process focused and driven by process improvement. You are a problem solver and your working approach is accurate and structured. You also possess very good knowledge how to present data. All documentation has to be in English, therefore you need to be able to write and speak English.

Join us now – together we will find a better way

Please apply before 2020-03-13. More information can be given by Torun Nyström, torun.nystrom@ikano.se

About us

Ikano Bank offers simple and attractive savings and loan products for consumers, sales support services for retailers, and leasing and factoring solutions for corporate customers. Ikano Bank has a presence in Sweden, Denmark, Finland, Norway, the UK, Poland, Germany and Austria. Ikano Bank is part of Ikano Group, who is an international group of companies operating in the areas of banking, insurance, residential and retail. At Ikano, our vision is to create possibilities for better living. We do this by working together to create simple and meaningful solutions based on fair terms that bring value to our customers. Ikano Group was established in 1988 and is owned by the Kamprad family. Find out more about us on www.ikanogroup.com