Product and Services Excellence Manager

Customer Engagement and Service is looking for a Product and Services Excellence Manager supporting both the private and enterprise business across the Nordics. We are looking for you who will take responsibility and be a driving force for harmonization and streamlining of the product and service building area, and for improving and securing quality end to end in these backend processes supporting the customer journey.

What is it in for you

- A challenging position with great development opportunities - possibility to shape a new role
- You will work together with a team of Nordic product and service specialists and in close collaboration with commercial teams and offering managers developing the products and service offerings
- You will be part of a competent cross-functional organization, with high pace and clear ambitions - in a creative, friendly and flexible working environment
- Be part of the Nordic Invoice and Payment leadership team in the Customer Engagement and Service function
- You will join a highly committed team that continuously strive to develop and improve its services
- Hybrid remote work


You must have

- You have a relevant university degree
- You have successful management experience and proven experience from similar positions
- You have the ability to lead and deliver results through others
- You have good business understanding and analytical skills
- You have professional proficiency in English and another Nordic language


What you will do

- Lead the product building and maintenance area across the Nordic unit
- Exploit product synergies between business areas and utilise system components in our common Nordic backend billing and crm platform
- Harmonise and streamline global processes for product building, testing and maintenance
- Continuously improve and drive the operational product simplification and process excellence to ensure transparency and 100% quality in the product offerings to our customers
- Represent Customer Engagement and Services in the development of new products and services and other cross functional projects
- Present relevant analytics to steer and optimize operational excellence within the service area


Instructions for applying

Please apply by the 18th March 2022 at the latest.

When you apply for a job in Fortum Consumer Solutions you will be treated objectively. We don’t evaluate candidates based on age, sex, nationality and other none relevant factors. You will hear from us one in about 1-2 weeks after the application deadline.

If you have any questions please don’t hesitate to contact, Head of Invoice and Payment in Customer Engagement and Service, Catharina.rodal@fortum.com