Product Application Specialist

Voyado is a fast-growing company that operates and develops a data-driven SaaS platform (https://www.youtube.com/watch?v=dkX3_Y0cfNk&t=2s) within Marketing Automation, CRM and Loyalty. We are the leading tool for retail and eCommerce companies that want to personalize communication and customer experiences. Voyado have for several years been the go-to solution in the Nordic countries and we are now growing rapidly in new markets such as the UK and the Netherlands. Want to know more about our future expansion plans? Read about our latest news about partnering up with Verdane here (https://www.di.se/digital/studenterna-startade-mjukvarubolag-har-125-anstallda-och-dubblat-intakterna-pa-tva-ar/).

If you are ready for your next adventure and want to join our team on our expansion throughout Europe and have an interest in SaaS technology, eCommerce and retail - keep reading and check out some of our customers (https://voyado.com/customer-cases/)!





About the role

As a Voyado specialist you will part of our Professional Services organization located in the Stockholm and Norrköping office. The team consist of approximately 30 consultants organized into smaller sub-teams with different areas of responsibilities with the one common goal - supporting our customers with activation and growth.

You will be the heart of knowledge when it comes to the nitty gritty details in our product and know everything there is to know about configuration, integration and migration. Moreover, you guide both the customer and integrating parties, you support your team whether it’s in a project or internally in the advanced troubleshooting that customer support requires. Of course we strive for the highest customer satisfaction possible and measure ourselves based on the feedback both from team members and the customers own words.

Join the team for both discovery and project implementation phases and focus on:

- Setup and configuration of the platform - and handle all integrations
- Be the primary contact for all questions regarding the technical part of the onboarding
- Training sessions with the customer
- Take part of internal work such as product development and internal support
- Documentation and continuous improved way of work


So, who are you?

A curious, humble and inclusive team player with a knack for solving tricky puzzles, both on your own and together with the team. Learning new things is a core value, especially in the dynamic environment where you will operate. But, you are also hungry and ambitious and not afraid to go that extra mile when needed.

Skills/Backgrund:

- A degree with techy orientation (University or Trade school doesn’t matter)
- Experience from consultancy work, preferably IT
- Experience from working with SaaS platforms (or as an application consultant in general) is a plus
- Fluent in English and Swedish, both written and spoken


Ready to be part of the team?

Lovely! Applying is super easy! Use your LinkedIn profile (or upload a resume) and answer a few click-in questions (no data entry, we promise). We´d love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your role and what would be an exciting challenge for you going forward. We are eager to get to know you and what you love to do, so be yourself and let that shine through in your application!