Product Area Manager – Global IT Service Desk

We talk about setting the industry standard – and we really mean it. Sandvik Group IT is now looking for a driven manager to lead our new Product Area IT Service Desk team to new heights. Welcome to be a part of our organization – we’re really looking forward to hearing from you!
Your mission
In this position, your main responsibility is to create and implement an IT plan that aligns with the overall strategy of the product area – where further digitalization and the move towards more automation/AI set new requirements within the global IT Service Desk.
This includes:
Increased focus on flow-control and strategic utilization of expertise in complement to automation.
Enhanced expertise and requirements for suppliers of technical platforms.
Development of new global channels and capabilities, such as chat, virtual agents, and live translation of local languages.
Data-driven working methods and active collaboration with stakeholders to improve quality and reduce ticket volumes.
Setting the mission, vision, and strategy for your team, and communicating and maintaining a clear vision, objectives, and roadmap for the overall Product Area.
Being responsible for setting up the Product Area structure with underlaying managers and specialists.

You manage a team of professionals and provide guidance, support, and mentorship to drive their professional growth and development. To ensure productive and efficient working relationships you collaborate with external vendors and partners.
The location for this position is in Sandviken or Stockholm with presence on site at least three days a week.
Your profile
We’re looking for someone with a university degree in a relevant field and experience in a leading position similar to this one. You have good knowledge of application operations and/or data center operations, and we value your interest in leading managers. As we’re a global organization, excellent English skills, both written and verbal, is required. Knowledge in Swedish is a plus.
To be a good fit for this position, you’re analytical with strategic thinking and business-oriented mindset. Stakeholder management with a focus to build business area relationships is very important. You enjoy an open and agile work environment, and you view challenges as a good way of growing and developing. Add to that excellent communication and interpersonal skills as well as the ability to influence and motivate others, and you have a great chance of succeeding even more in this role.
Our culture
Our role is clear – through every action, every day, we make the shift and advance the world through engineering. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career options.  Are you intrigued? Visit our website, LinkedIn or Facebook page to get to know us further.
Application
Send your application no later than January 8, 2024. Job ID: R0061144.
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
Contact information
For further information about this position, please contact:
Krister Fredriksson, recruiting manager, +46 (0)73 046 37 07  
At Sandvik, we value a healthy work-life balance and due to the Christmas holiday, it may be difficult to reach us during these days off.
Union contacts – Sweden
Anders Rönnqvist, Unionen, +46 (0)26 26 30 10
Göran Norell, Akademikerföreningen, +46 (0)26 26 65 74
Peter Olsson-Andrée, Ledarna, +46 (0)26 26 19 84

For more information about the recruitment process, please contact HR Services at hrservices.nordic@sandvik.com.
Recruitment Specialist
Lotta Amnebjer Nordqvist
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2022 the Group had approximately 40,000 employees and revenues of about 112 billion SEK in about 150 countries within continuing operations.