Product Area Manager (PAM) - Customer Engagement

Company Description


Are you a senior product leader passionate about creating customer and business value using modern technology? Would you like to take part in shaping the future experience for customers around the globe and across multiple brands? Are you interested in leading a digital transformation, helping us build new capabilities and competences that will accelerate the growth of one of the largest fashion retailers?
We are now looking for a Product Area Manager to lead our Customer Engagement product area within the Customer domain of our H&M Business Tech organization.
About this Product Area –
Customer Engagement’s mission is to create uniquely deep and meaningful relationships with our customers by providing best-in-class inspiring, engaging, and relevant experiences. Working closely with collaboration partners, your teams will ensure we know our customers, create the foundation for long lasting customer relationships through constant development of our loyalty offerings within the Group, and providing relevant, inspiring experiences for all our customers. This area will take an omni-scope, considering digital and store channels, as well as all brands and regions across the H&M Group.


Job Description


You will co-lead the Customer Engagement product area, currently consisting of 15-20 product teams (approximately 120-150 people), together with the Product Area Lead Engineer. You will have staff responsibility for all Product Owners.


As Product Area Manager, you will develop a product vision and strategy for Customer Engagement together with your team, your peers, and your stakeholders. You will lead the organization to deliver business value, both short- and long-term, by securing operations; developing and optimizing our digital experience and features; and identifying and investing in underlying digital capabilities and infrastructure, always with our customers at the center.


You will also be part of the Customer domain leadership team, where you will work closely with your fellow Product Area Managers to identify dependencies and align roadmaps as well as progress our digital transformation. In addition, you will build trusted relationships with collaboration partners across the H&M Group, inside and outside of Business Tech, and work closely with relevant partners to align the product area strategy with our brand strategies.


Your responsibilities will include:
• Define high-level KPIs and targets for the entire Product Area and align them with the respective Product Owners, supporting a data-driven environment
• Support the product teams in day-to-day priorities and product demos, and lead regular product area demos to provide transparency and gain input across the organization
• Conduct quarterly business reviews to set clear direction, aligning the Customer domain direction and product team direction
• Manage the area budget, taking accountability for the financial impact incurred by leveraged resources and solutions in the product teams of the Product Area
• Employ servant-leadership to coach and empower Product Owners and product teams, supporting them to increase the speed and impact of their work
• Responsibility for overall work environment of your team including creating an explorative environment and culture that embraces acting, learning, and adapting


Qualifications


You have great leadership skills and believe in a culture of collaboration, transparency, safety, and trust. You empower others to fail, learn, and grow and celebrate success as much as failure. We believe that you are a curious leader, focused on value creation, growth and serving customers with full ownership and accountability. You have a holistic mindset and are skilled in breaking down silos, enabling collaboration, and empowering teams in a changing environment. We call this servant leadership.


We also believe that you have:
• The ability to successfully lead an organization with 70-150 employees and 8-14 product teams
• Extensive experience in product management and product leadership with 10-15+ years in product or product-related roles, including product experience within a large organization
• Background in retail and eCommerce (5+ years), including experience driving customer engagement and working with loyalty
• Familiarity and interest in the customer and retail digital trends
• Experience setting a product vision and KPIs and building an end-to-end product strategy and roadmap for multiple products
• Comfort distilling data and insights into strong hypothesis, developing business cases, and using analytics to take data-driven decision
• Superb communication and collaboration skills, with experience bringing together multiple stakeholders across teams to align on a common mission
• Consistent track record of creating customer and business value, including experience working with OKRs


Additional Information


Location: Stockholm or Berlin preferred.
We will be acting fast to fill these roles and interview on-going so please apply as soon as possible but not later than February 25th.
If you have any questions about the recruitment, please contact our recruiter – Nidhi Illman on nidhi.illman@hm.com