Product Content Owner

About the job
We are looking for a Product Content Owner to join our growing Engagement and Adoption team. The Product Content Owner is responsible for producing high-quality documentation that contributes to the overall success of our products. This person must have excellent research skills, must be able to organize ideas, and be able to translate technical terms into text that any reader can understand. The ideal person must also act as an advocate for our users and understand what they need assistance with.
What you'll be doing:
· Promote the latest professional content development standards and principles, to plan and develop user assistance
· Plan, schedule, and execute documentation activities for projects with minimal support from others.
· Reviews technical documents, videos, and interactive content to improve its effectiveness
We're looking for:
· Seeks, accepts, and manages feedback on one's own work follows and supports style and brand guidelines
· Strong organization and attention to detail, able to manage multiple projects simultaneously
· Collaborative team member who is eager to work as an internal and external partner
· Ability to work in a fluid environment with changing priorities
Requirements:
· 4-year University degree, or equivalent working experience
· 3-8+ years of technical writing experience
· Ability to effectively communicate (written and verbal) and work in English
· Authors timely high-quality user assistance that is appropriate for its intended audience.
• Writes clear, easy-to-understand UI text and contextual help
• Preferred experience using content creation and management tools (MadCap Flare, Confluence, Adobe Framemaker, etc.)
Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent
Our commitment is to continue to keep our people healthy, focused, and creative. We've built a company culture where you'll feel motivated and truly excited to come to work. Calabrio is driven by the diversity of our talented team members who come from a wide variety of backgrounds and lifestyles. As an equal opportunity employer, we always consider and embrace ALL individuals including what makes them unique. We believe our team members should be happy and healthy, with peace of mind and a sense of accomplishment.
About Calabrio:
Calabrio has joined forces with some of the best minds and most progressive concepts on enriching human interactions through our customer experience intelligence platform. For you, that means working on high-performing innovative teams that combine their incredible ideas in one incredible company.
Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).
Awards & Accolades:
Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We've been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary.
Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.