Product Development Leader

Job Summary:
Solution Area Packet Core (SA PC) is responsible for Ericsson´s industry leading Packet Core portfolio and solutions and is the foundation for Ericsson’s technology leadership. PDU Packet Core is focused on securing our ongoing market leadership in Packet Core domain, taking a leadership position in 5G, and continuing to invest for sustainable technology leadership within a highly competitive market. Reporting to the Head of Product Development Unit Packet Core (PDU PC), you will be responsible for leading our Product Introduction, Deployment & Support team, developing and evolving the strategy for customer engagement as “one Voice” for Packet Core. The Head of Product Introduction, Deployment and Support is the global responsible for enabling Customer Centricity in R&D, managing introduction of Packet Core portfolio and executing Packet Core customer support. You will also be expected to drive and ensure collaboration with other units within BDGS and Ericsson, especially towards Services and MAs.

Job Responsibilities:
You will lead a team responsible for customer engagement strategies, customer support, product introduction and customer centricity support.
You will work closely with the Head of SA PC, Head of SL PC, and other units in BDGS – especially the Service Area Networks team, securing that we execute towards our customers as one Ericsson.
You will be expected to work closely towards our MAs and customer units as well as Ericsson’s customers, supporting that our e2e flows are executed in customer centric, data driven and DevOps manner.
You will be responsible for developing, managing and executing a global site strategy in line with the overall PDU PC site strategy. This also includes ensuring the overall competence, resource strategy, leadership and viability of the site including partners.


Product Introduction, Deployment and Support is responsible for key functions listed below:
Solution Area Packet Core Customer Interface handling
Engagement with services enabling working together deploying common frameworks as one Ericsson towards our customers.
Overall Customer Engagement Management from presales to escalations (HW&SW)
Customer Unit/Market Area Lead functions
Packet Core Portfolio Customer support and program management
Product Introduction function supporting all programs to take full e2e responsibility
Engagement with Services preparing competence development assets
Go To Market function for new products
Technical deployment support
Secure analysis & Feedback on Performance in Field (HW/SW)
Support to presales – Trials/Proof of Concepts/Demos


Qualifications & Skills Requirements:
Demonstrated hunger to win for the customer.
Experience in customer engagement and support functions on senior level.
Strong knowledge and experience of R&D processes.
Responsive and structured while remaining calm during high pressure situations.
Ability to communicate in a structured and repeatable way to all levels of management in and outside Ericsson.
Extensive track record in establishing and developing contact networks into the MAs and customers.
Willingness to drive change across the full Ericsson customer information flow.
Be the execution arm of the customer within Ericsson – holding the wider BDGS organization to the same standard as our customers hold us.


Leadership Requirements:
Solid experience as a senior leader of complex technical organizations in a multi-stakeholder environment
Strong cultural awareness and experience of leading multi-site organizations or projects
Communication and collaboration skills are key. Transparency, listening skills and ability to motivate and inspire people.
Courageous leadership, providing clear direction and setting appropriate standards of behavior through uncompromising integrity.
Driving and embracing innovation and change with a collaborative mindset.
Strong financial and strategic thinking with an analytical, structured and result oriented approach


What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
The selection process will start in parallel to job posting period, please do not wait with submitting your application.
Location: Gothenburg, Kista, Madrid, Shanghai and Beijing
Please send in your application in English as soon as possible since the process is ongoing.
Recruiter: Anna Magnusson, anna.magnusson@ericsson.com

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What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.

Primary country and city: Sweden (SE) ||
Req ID: 647860