Product Knowledge Designer | Core Business Franchise

At Inter IKEA Systems B.V., we do a lot of different things to make our vision come to life. As the franchisor of the IKEA Concept, it’s our job to protect, develop and enable the success of the IKEA Brand, together with our colleagues in other IKEA companies around the world. That can make our work – and our workplace – a bit complex. And that’s why strong, clear communication is key to our success.   

We want to become an even more affordable, sustainable and accessible home furnishing retailer in an omni-channel reality. We bring business and data & technology together to improve how we work and meet customers, and enable us to focus on creating value. So we can continuously improve and scale IKEA, together with our partners and the many people. 

About you 

We are looking for a customer focused self-starter who is passionate about learning in retail and who gets excited about the possibilities that digital brings. You have 3 years of solid experience in designing learning solutions, preferably in global and organisation-wide assignments. 

We believe that you are someone who is driven by result and business impact and you have an interest in digital products and the value that they can bring. You enjoy working in a high paced environment and you have a proven ability to identify and act on opportunities for continuous improvement. You are knowledgeable in competence development and knowledge design, technologies, methods, formats and tools. 

You have great communication skills, including active listening and the ability to communicate complex issues in a clear, engaging way and you are able to build trustful relationships with stakeholders. Developing people and competencies is something you truly enjoy. 

You have a University degree in Behavioural Science, Human Resources or Organizational Psychology within the field of learning. You have experience driving digital development and deployment and a proven track record of interdependent leadership. 

About us 

Our vision, to create a better everyday life for the many people, influences everything we do. It is a vision that lives in the everyday efforts of all co-workers, all over the world.  

Fulfilling the IKEA vision requires a strong, efficient, and sustainable business setup. That is why it is built on a franchise system. The IKEA Franchisor, Inter IKEA Systems B.V., is the worldwide owner of the IKEA Concept and has the responsibility to ensure that the IKEA Concept stays attractive and competitive while enabling growth and a profitable business for IKEA franchisees. 

Retail Operation Solutions & Support (ROSS) is an integral part of Core Business Franchise and consists of a team of people with passion for retail and competence in business and technology. We are moving into a new chapter with an ambition to provide IKEA retailers with a set of digital products and services that are integrated into IKEA value chain and supporting the omnichannel IKEA Concept. We call this the Retail Package and it covers key capabilities for retail operations. 

Take time to explore the IKEA Franchise system here, and read more about us here. 

About the role  

As a Product Knowledge Designer, you will lead, develop and maintain the Product Knowledge design of the Retail Package so that users can utilize it to its full potential while minimizing time spent on learning activities. 

In this role, it will be important to secure the quality of the knowledge design process, including the use of proper documentation and other kinds of digital formats. You will also lead the prototyping, testing and wireframing of new learning products. 

You will take responsibility for the collaboration and co-creation with the product teams in the wider ROSS organisation while securing efficiency and effectiveness of the learning process through the knowledge design. 

Working with the learning agenda of the Retail Package to bridge gaps and meet the business needs will be key in this role. You will also be leading and working closely together with peers across IKEA to strengthen and contribute to a strong and relevant IKEA franchise offer. 

At IKEA we believe that we’re better when we’re physically together for collaboration, dialogues and conversations. We believe in the power of human interactions; the informal chats, the energy, belonging and creativity generated by people being in the same place. Our approach is that we spend most of our time in the IKEA workplace and with flexibility to work from home when relevant. 

This is a full-time role (40 hours per week) located in Malmö, Sweden. We currently have two vacancies open for this role. You will report to the Product Knowledge Manager in ROSS.  

24 June, 2022, is the closing date to apply for this role. Please send your application – CV and motivation – in English and let us know why you would be a good fit. We look forward to hearing from you!