PRODUCT LIABILITY & INSURANCE COORDINATOR TO SAMSUNG

Kvalifikationer
- You have a College degree (“gymnasium”).
- You have several years of experience of at least one of the tasks, but more is preferable
- You have excellent skills within consumer law, at least in one of the Nordic Countries, but more is preferable
- You have a good knowledge in MS Office (Excel, PowerPoint, Word)
- You are fluent in Swedish and English both speaking and writing. Skills in Nordic languages besides Swedish is much appreciated


Company Description
Everything we do at Samsung is driven by an unyielding passion for excellence—and an unfaltering commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant, and innovation is critical to a company’s survival. As we have done for 70 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success. You will be placed in our Nordic headquarter in Kista.

Job Description
As product liability and insurance coordinator you will be part of the Voice of Customer (VOC) team. You will be responsible for Nordic cases related to Product Liability, insurance companies and Consumer Complaints Boards (CCB).

Your daily tasks will be to receive errands from the support team or escalated cases from the VOC team, and you will handle the cases via phone or E-mail. The daily work will include contact with insurance companies, Samsung’s legal team, consumer authorities and customers. You will also administrate the contact with their laboratory in UK and handle the freight of damaged phones, as well as handling the errands toward customer. Beside these operational tasks you will also be monitoring VOC’s KPI’s and manage their risk ticket handling.

Key accountabilities
• Manage Nordic PL, insurance and CCB cases escalated by the support team or from the VOC team.
• Communicate with insurance companies, Samsung’s legal team, consumer complaint boards and customers.
• Conduct a thorough investigation on each case before presenting proper outcome.
• Logging of PL cases in Samsung’s internal systems and report to Samsung Head Office in South Korea.
• Reporting to senior mgmt. on ongoing cases.
• Manage Risk Tickets.
• Monitor VOC´s KPIs, present a monthly report and analyze the findings for improvement and action plan.


Personal qualities
We are looking for an empathic, confident, curious and service-minded team player whom can balance periods of heavy workload under tight deadlines. You are highly driven with an eye for quality and customer satisfaction. You have the ability to identify opportunities for improvement and suitable solutions. Finally, you are time efficient and can manage set deadlines.

Admission and Application
Full time position. The position is a 2-year contract and will start as soon as possible. In this assignment you will be employed by JobBusters as a consultant at our client. Submit your application in ENGLISH as soon as interviews are ongoing.