Product Manager - CRM Sales and Service

At Epidemic Sound we are reinventing the music industry. Our carefully curated catalog, with over 35,000 tracks, is tailored for storytellers, streaming services, and in-store soundtracks. Countless clients around the world, from broadcasters, production companies, DSPs, and YouTubers rely on our tracks to help them tell their stories. Epidemic Sound’s music is heard in hundreds of millions of online videos daily, across millions of playlist streams, and in thousands of in-store locations. Headquartered in Stockholm, we’re spread across offices in New York City, Los Angeles, Seoul, Hamburg, and Amsterdam. We’re growing fast, have lots of fun, and are taking the music industry with us.

We are now looking for a Product Manager to take our CRM platform to groundbreaking heights! The team’s primary responsibility is to strengthen the tools and services to support our sales, partnership and service departments.

How you will make an impact

Together with the AMP-team, you will play a key role in delivering a fantastic Salesforce experience for our colleagues around the globe! We work hard to amplify the business by challenging the existing processes, building new tools and services. We believe in autonomy and a strong product focus where you as a Product Manager are the organizational linchpin driving development forward. We believe you achieve this by clearly understanding your users, the constraints of our business, and by strategically and tactically making plans to reach our ambitious goals. You own the vision, strategy, roadmap, and product KPIs for your product area.

We use Salesforce for many parts of our business, such as sales and service, and there are many more interesting projects to come! As a Salesforce Product Manager you will, among other things:

- Set the roadmap and work closely with our stakeholders across the business to understand their needs and form these into requirements to the team

- Be involved in our business processes globally and play a major part in how these can be improved

- Work with our various internal systems ranging from Salesforce, ERP, marketing automation

- Be responsible to find and execute on projects to improve our efficiency, security and level and technical platforms.

- Making sure our users across the globe are maximizing the usage of our systems (Service Cloud, Sales Cloud, Communities, Inbox etc).



You can expect to:

- Build features and services for the rest of the company to interact with

- Enable data-driven decisions by building integrations between our platforms

- Collaborate with a multinational global team

- Learn a ton of new things: Be it through hack-days, conferences or tech-talks, we emphasize learning and we also expect you to share your knowledge with your colleagues



Who you are

We believe you are a self-motivated product management professional with a strong sense of ownership whom we can learn from in a fast-growing product organization. You take a data-informed experimental and incremental approach to product development but can also think big and challenge everything to make bold bets and create amazing experiences for our users.

We believe you are/have:

- Experience in Product Management within a fast-growing product-focused company

- Experience working in a highly technical environment and it is positive if you have Salesforce knowledge

- Skilled in Agile and PM methodologies

- The ability to analyze and deconstruct work processes into functional units

- The ability to dynamically manage and prioritize both short- and long-term projects

- The interest in being part of the process from discovery to implementation and training of end users

- Fluent in English, verbal and written



Curious about our music? Find our music on Spotify here → https://open.spotify.com/user/... (https://open.spotify.com/user/epidemicsound)

We have lots of fun soundtracking the world and our annual Spring Bash (https://www.youtube.com/watch?v=NgnVp17IvAg) is an event that captures this perfectly. Take a look at our most recent one, a virtual celebration!



Application

Do you want to be a part of our fantastic team? Please apply, in English, by clicking the link below.

We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.