Product Manager - Repair Services

Come and join our great team in Gothenburg responsible for the Global Service & Operations at Ascom. As the Product Manager for repair services you will be the business owner of Ascom’s RMA process and repair service, where customers send their faulty hardware to Ascom to be swapped for new units or repaired and shipped back to the customer.

This is a multi-faceted role that includes collaboration with many internal and external stakeholders, the supply team, quality assurance, ICT, local sales companies, our repair partners and others.

To be successful in this role you need to have a technical background, experience from after sales services and are process oriented. You have a commercial mindset and understand the customer perspective.

Key accountabilities

- Manage the repair services portfolio towards all sales channels and secure introduction of new repair services
- Coordinate and work with the other Product Managers (global and regional) to create overall solutions. Implementation and continuous improvement of the global IT tools to improve performance and efficiency
- Analysis of market requirements and competitors (service level and pricing)
- Define and monitor appropriate KPI: s for the service.
- Drive and lead the repair business forum with the local operational teams.
- Manage the product repair life cycle
- Collaboration and prioritization with logistics, supply and product quality on issues related to performance and repair backlogs.
- Actively work with the channels to improve the repair offering and increase the repair revenue


Your background

The candidate for this role should have:

- Bachelor’s degree in engineering, or equivalent

- 3-5 years’ experience in Product Management, preferably from services
- Experience in creating short and long-term product plans, including business case, ROI analysis, product pricing, cost/resource modelling and forecasting.
- Executive level, high level skills in presenting customer support offerings to the market with a strong focus on the benefits for the customer
- Experience of logistic flows in a global business to business setup
- Strong analytical & problem-solving skills
- Professional written and verbal communication skills
- Fluent in English is a must, Swedish preferred
- Team player with the ability to drive and motivate others


In addition, we value:

- In depth knowledge of the market and business models in the repair services area
- Experience from development of services
- Understanding of advanced electronic communication equipment, technology, and manufacturing


Here at Ascom…

You’re not just a number, you’re a person with aspirations and that’s important to us. You can drive your own career and we’re here to help you do that by:

- Providing career progression through learning and development, internal opportunities, and being part of global and local initiatives and projects. But don’t take our word for it, just ask some of our team members who have been with us for over 20 years!
- Giving you a real-world, first-hand experience about what it’s like to work with technology that is at the forefront of the healthcare industry.
- Making a difference and having an impact on the lives in your community.


Questions and application

Please apply with a CV in English using the link attached latest 2022-07-15. We will be reviewing applications ongoing, so please apply rather today than tomorrow. If any questions about the role, please contact recruiting Manager, Per Wahlström 0728586631.

We are…

A global solutions provider focused on Healthcare ICT and mobile workflow solutions. Headquartered in Switzerland, our business spans across 18 countries, and has been supporting the healthcare industry for close to 160 years by providing them with technology to enable them to support their communities.

Together we can make a difference in the lives of the people who benefit from our technology.