Product Operations Lead

Do you want to drive the next digital revolution and radically improve healthcare?

The last few decades have seen area after area radically improve due to the rise of new technical innovations. Numerous industries have seized new technical opportunities and developed into more efficient and advanced versions of themselves. We are now in the starting blocks of yet another technical revolution, as health care is properly starting to take advantage of the technology that exists today, while also preparing for what will be available tomorrow.Platform24 is a leading B2B health tech company in Europe, yet just at the beginning of our journey - a journey so exciting it won us the award “growth company of the year” at TechArena.

By combining AI and intelligent automation with deep medical knowledge, we are offering the most advanced and comprehensive platform solution in the market. Our platform is currently used by public and private healthcare in the Nordics, and soon the world as we progress with our ongoing international expansion. At Platform 24 we strive to - through digitalization - improve healthcare by increasing availability and efficiency while also offering a better quality of care to the patient. By bridging the gap between physical and digital healthcare we will create “Healthcare 2.0”.

We are now looking to strengthen the product department with a Product Operations Lead. As a Product Operations Lead you manage a small team currently consisting of a product specialist, a product coordinator, and two tech writers. You’ll drive risk management processes and compliance for our portfolio of products and support core software processes across different products.

Responsibilities include

- Manage a group of talented specialists, currently a team of 4
- Set goals and plan for the product operations teams, execute and follow-through
- Process development for key operational processes such as translations of the platform, production, and updating user manuals, release notes to name a few
- Drive the risk management process
- Develop a way of working with risk management that scales across markets and compliance areas.
- Own the inhouse risk management system
- Calibrate risk evaluations with internal stakeholders such as specialist medical staff, head of clinical products, legal, and product managers.
- Facilitate the risk acceptance process with senior management


We believe you

- Interested in healthcare and technology
- 3-5 years of experience in product development within fields like software development, healthcare, pharma, MedTech or similar.
- Experience in supporting software development processes and compliance ie from ISO-certified (especially ISO 14971:2019) or MDR-governed operations is merited.
- Structured way of working and good at synthesizing information
- Master degree from computer science, business, and economics or similar


More about us

Working at Platform24 will not only enable you to grow as a professional. You will also be a part of an inspiring team and culture that builds something meaningful for patients and clinicians. This is an opportunity to contribute to the future of healthcare. It also includes:

- 30 days of paid vacation
- Annual health contribution
- Flexible hours
- Yoga classes and other exercise sessions during work hours
- Fun activities like Friday fika, parties, and much more


As we interview candidates continuously, we kindly ask you to apply as soon as possible.