Product Operations Manager Tele2 Broadband

If you are a Product ninja with a desire to make an impact on the Swedish telco market, look this way. As Product Operations Manager you will be part of the exiting journey of creating Sweden’s most satisfied customers. Sounds interesting? Please read on. 
ABOUT TELE2
At Tele2 we have a vision to enable a society of unlimited possibilities. We strive for circular economy, innovation, diversity and to protect children online.
We are proud that our company is built on the courage and strength to challenge everything that others take for granted. We are driven by an absolute belief that things can always be done better by acting fearlessly and challenging how things can and should be done. We take great pride in our role of delivering customer value by being Reliable, Insight Driven and Collaborative – it is called the Tele2 Way. We focus on simplicity in every task we undertake, aim to creating unlimited possibilities beyond expectations.
ABOUT THE ROLE
The Product Operations Manager’s primary objective is to ensure a well-functioning Connectivity product portfolio, in close cooperation with IT-organization, Product Management, external Hardware vendors, logistic partners and commercial teams. To increase efficiency and reduce complexity in our operations. You will support the commercial teams and product managers in their planning and execution of roadmap initiatives. Maximize customer satisfaction and product NPS, through innovation, continuous optimization and process improvements throughout the customer journeys.
You will report to the Head of Product Operations who reports to the Director Digital & Consumer Products in the B2C Leadership Team.
Key Responsibilities in the role include:
Responsible for the Broadband products and drive activities to enhance customer experience and simplification
Work with life-cycle management for broadband routers
Be part of introducing new versions and models of future hardware around the Broadband product
Analysis, development and improvement of processes and routines
Own the requirements and write the requests for all initiatives/new products launches driven by POM, aligned with key stakeholders.
Project management
Own products within the area of Tele2 consumer broadband and Boxer broadband


WHAT WE LOOK FOR
We believe you are a team player, business savvy and detailed oriented, all complemented with a drive to change the status quo for our customers and improve on past performances. You are interested in truly understanding the customer needs and solving their biggest challenges – today and in the future.
We also believe that you have:
Experience in product and/or business development within the consumer segment
Proven track record of leading projects (initiatives) and work with coordination
Strong business acumen with a talent for driving requirements process
Ability to efficiently lead and collaborate in a cross-functional environment
Fluent in English and Swedish
An interest in tech and telecoms
Background in IT (leading role or development) or company working with broadband
High proficiency in quantitative tools, such as Microsoft Excel


 A FEW WORDS FROM THE MANAGER
"My name is Niklas and I´m heading the Customer Operations team. As part of the team you will be given the opportunity to truly make a difference for our customers! We have the deep know-how about our broadband and mobile products End-2-End. We are the spiders in the web when it comes to developing our Tele2, Boxer and Comviq products, working with highly skilled colleagues across the organization, working with our different brands, products, and channels. We are solution oriented, insight driven and have a true passion for understanding the customer needs and solving their challenges - both from a holistic perspective but also in the nitty-gritty details." 
LIFE AT TELE2
Working at Tele2 will let you work in a creative and flexible work environment. You will be part of a culture where teamwork and inclusion are leading the way forward. Every employee is important for the company’s success and you will always have an impact through your work. We provide you with the opportunity to grow and develop through internal paths within the organization. We want to create an inclusive culture where all forms of diversity are seen.
ARE WE A MATCH?
Find out more about life at Tele2 and who we are at tele2.com/career and WeareTele2 on Instagram and Facebook. Are you interested in knowing more about our work to create a more sustainable future? Read about our social responsibility and green efforts at tele2.com/sustainability.
The position is a fulltime permanent role located in our headquarter in Kista, Stockholm.
We look forward to your application! Selection and interviews are conducted continuously.