Product Owner – Gift Card Experience

Company Description
Rapid technological development is transforming the fashion retail industry. H&M group’s Business Tech organization created a completely new product organization where we explore new ways of working, have a customer focused mindset, embrace our strong values, and release the power of our people to innovate and develop products that make a meaningful impact to customers all over the world.
In this new organization, we now had a need for a Product Owner to look after our Gift Card experience product in Customer facing domain.
Opportunity Snapshot
You will develop and execute a comprehensive Global Gift Card Product strategy that drives profitable business performance and delivers a best-in-class customer experience throughout the full customer journey including the purchase and payment flow. As the Product Owner you will define the product development roadmap based on a deep understanding of global market/industry trends and customer insights. You will work with a cross-competent global product team to improve the H&M Groups’ gift card experience across different brands and different channels in 77 markets. This highly cross-functional role is a unique opportunity to deliver business and customer value using a breadth of competencies, including strategic thinking; operational execution; data-driven testing and analysis; product management; team leadership; vendor and stakeholder management.
Key stakeholder partners include global and regional teams (eCommerce, Sales and Merchandising, Accounting), other Product Owners for our payment and checkout products.
Job Description
• Develop and execute an end-to-end Global Gift Card product strategy, aligned with company goals and industry best practices.
• Own the end-to-end gift card product lifecycle from ideation to execution and optimization. Accountability for benefit realization; operational efficiency; and achievement of gift card specific KPIs
• Set ambitious and clear product mission, objectives, and key results (OKRs). Translate these into a prioritized roadmap and development backlog to achieve key results.
• Lead a cross-functional team including business experts, engineers, data analysts, and product designers to execute product strategy and deliver business growth and customer value
• Champion gift cards internally to support business objectives.
• Create commitment & understanding around the global and local gift card product strategies, objectives, goals, and milestones with different stakeholders (global, regional, local) and payment and checkout products.
• Maintain subject-matter expertise on the competitive gift card landscape, market trends, and customer insights and expectations to inform strategic priorities.
• Work with regional and country-specific gift card teams to understand local product needs.
Qualifications
• Minimum 3-5 years of experience working in consumer retail; e-commerce, gift cards, and/or payments.
• Previous experience of Lean-Agile Development and methodologies as well as Product Vision Creation and Product Roadmap Development and OKR methodologies.
• Capable of designing, developing, and delivering end-to-end product vision, strategy, roadmap and KPIs to maximize user adoption, business value, and effect realization.
• Demonstrated experience leading a global team through transformation.
• Strong analytic skills and financial acumen to derive actionable business insights; craft business cases; and ROI-driven decisions
• Ability to clearly express the connections between larger business goals and small backlog items for team members
• Capable translating complex global strategies for relevance in local contexts.
• Identify as a self-starter; ability to create structure from ambiguity; and manage/prioritize complex workstreams
Additional Information
This full-time position is based in city center in Stockholm, Sweden. This role reports to the Product Area Manager of Customer Attraction Products within the Customer Domain.
We will do interviews as soon as we see great applicants coming in. If you have any questions about the recruitment, please contact our recruiter – Nidhi Illman on nidhi.illman@hm.com
Why Join Us?
The H&M group’s Business Tech function aims to continuously surprise and delight our customers and accelerate our business to shape the future of sustainable fashion and design through the power of people, data and technology. You will be part of turning business challenges into innovative tech solutions – making H&M Group a global leader in combining tech, fashion and design. Being a major player gives us countless opportunities to make a real impact and shape the future. You are empowered, trusted, and challenged to explore your own path and write your own story. We believe in giving people responsibility early on, to create a strong sense of ownership and accountability. Our business is your business.