Product Owner to Customer Channel

At Bluestep Bank, we are passionate about enabling more people to get a mortgage. Our vision is to increase financial inclusion in society in a responsible way; by embracing our customers’ differences and focusing on their future potential.

During the last few years, we have built a modern and stable platform and we are now increasing focus on our digital customer experience with the target to become more data-driven and to create a simple and fast digital mortgage process.

We are growing like never before, bringing in competencies in-house and expanding our tech capabilities. Our market is growing as well and we take steps toward creating a more customer-friendly digital experience. We are now recruiting a Product Owner to take the driver’s seat to make this happen and to be responsible for the area that we call Customer Channels. Join us on our journey to become a digital mortgage supplier for everyone on an international level. Welcome as you are.

What you will do
As a Product Owner, you will be responsible for and a part of our Customer Channels, an area that explores and defines customer channels and customer communication solutions. You will drive the transformation towards a fully digital customer interaction experience. You will lead the roadmap and together with business stakeholders and your tech team take steps towards achieving this in the best possible way.

The way of working is based on agile development through two-week sprints. You will lead and work in close collaboration with the cross-functional teams consisting of Business Analysts, Developers, and Testers that all strive to improve Bluestep’s channel experience.

Some of the areas of responsibility:

- Together with key business stakeholders drive the transition to a more user-friendly and digital customer experience

- Create a product roadmap, that you will help to break down into agile development with a design thinking approach making sure that the end result is truly customer-centric

- Focus on building a data-driven product and customer experience centered culture.

You will report to the Head of Product & Analytics, you will also work closely with the Business Transformation and Data & BI teams.

Who you are
To succeed in this role, we believe that you have a genuine interest and passion for customer solutions by being the voice of the user! You strive to find ways to make it easier for both customers and push boundaries to make this happen. As a product owner, you need to understand both the business and the tech knowledge, and how to build a user centric product and make the solutions as easy as possible.

We have a journey to make this vision a reality and we believe you are the right person to take up this challenge. We see that you have:

- Experience in digitalization by tracking and understanding customer journeys and needs

- Experienced working with agile development methodologies

- Experience working in cross-organizational contexts, from business to Digital Products and Services

- Cultural awareness and love to work in a multicultural environment

- The willingness to learn and are driven by knowledge sharing and growing together with the organization.

Does this sound interesting? 

Interviews are held continuously, please submit your application today. We look forward to reading your application!

More about Bluestep Bank
As part of our company, you will be part of an open-minded and inclusive culture, characterized by engagement and innovation where we dare to challenge and change. We believe in the values of cooperation and different perspectives. For the right person, we provide great opportunities for an exciting career. Welcome as you are.

There is no time like the present - Apply now!