Product Quality Analytics Manager

Global Parts & Services (GP&S) at Volvo Penta is a global business function for Service Market development. As a part of GP&S, Customer Support department consists of four sub-departments: Field Service Support, Quality Case Management, Global Warranty and Technical Material Analysis. We are now looking for a person willing to take on a key role within our organization – Product Quality Analytics Manager. In this role you will be reporting to the head of Customer Support, you will spend most of your time together with Quality Case Management organization but you will be working across all our functions.

Product Quality Analytics Manager


Are you passionate about leveraging data to drive product quality enhancements? Do you have a keen eye for patterns and insights that can make a real impact on customer satisfaction?
Volvo Penta has a solid way of working with product quality, but one area needs to be further strengthened, early detection of emerging quality issues. Using data analytics to identify early warnings will be key to shorten lead time in our quality process, by starting development of solutions earlier than we are able to today.


In this role, you will be responsible for building up our capability in analytics, to strengthen the possibilities for fact-based decisions on early warnings. You will be hosting a bi-weekly colocation within the Volvo Penta quality community, with the sole responsibility to identify trends that require further investigation. Once an early warning is confirmed the case will be handed over to a cross-functional quality team headed by a Quality Case Manager to continue the investigation.
You will evolve our understanding in how different parameters (usage, applications, and environment etc.) are affecting product failure frequency.


As Product Quality Analytics Manager you will:
be the center point for Product Quality Data Analytics at Volvo Penta for products and services delivered to customers.
be the owner (Key User) of existing tools and applications in this area but also explore new technologies and working methods.
utilize data to identify product quality deviations and secure handover to responsible Quality Case manager for the affected product/service.
be a driver of master data enhancement.
have extensive collaboration with various stakeholders and functions.
be a contributor in the analytics community within GP&S, Volvo Penta and the wider Volvo Group community.

This position is located at Volvo Penta HQ in Gothenburg


Position Qualifications


Core Competences & Personality
Skilled in analytics and data visualization, able to tell a story based on data (PowerBI/Qlik etc.)
A problem-solving attitude
Excellent in presenting & communication (written and verbally)
An eager to help attitude
General IT system and process knowledge
Entrepreneurial approach and can-do attitude
Capability to frame and drive investigations towards agreed targets and expectations
Networking and collaborative skill
Experience of structuring and manipulating data of scale.
Proficiency in 1 of more scripting languages is seen as a merit (Python, R, Java, Apache Spark…)

Preferred Qualification and Experience Requirements
University degree
Fluent in English, written and spoken
Preferably 2-5 years of experience from similar positions.

Are we a perfect match?


Do you feel you have all “tick in the box” for this position? Then we would like to meet you! We can promise an existing journey at Volvo Penta, with both professional and personal development. You will have fun, feel empowered and counted in! We can’t wait to meet you!


For more information, please contact
Mattias Sköld, Vice President, Customer Support within the Global Parts & Services organization,
Mail: Mattias.Skold@volvo.com
Phone: +46 739 027858.