Product Quality Leader: CAB

Customer Satisfaction is in our DNA. We love our products and we love our customers, so we work hard to provide the best products to the best customers.

Are you passionate for customer satisfaction and product improvement? Do you enjoy challenges and want to give the next step in your career working in global teams, close to customers, markets, different businesses and also Product Development? If yes, we offer you the opportunity to join our team in Gothenburg, Sweden as Product Quality Leader (PQL).

Quality is a core value of the Volvo Group and a prerequisite for Customer Satisfaction. As a Product Quality Leader, you will hold a strategic and important role, as our teams have the overall responsibility for initiating short lead time quality improvements and influencing long term projects to deliver the right quality level.

Main Responsibilities
The mission for a PQL is to be part of the team managing our product improvements and you will lead the work within the issue detection and pre-study areas. You will use several different sources of information to identify which are the issues that are affecting our customers the most and you will help to prioritize them, perform pre-investigations and secure that appropriate corrective actions are taken together with the Product Owners.

As a PQL you will ensure communication on product quality and customer satisfaction within Volvo GTT and to all our stakeholders. We work in a dynamic environment and we meet a lot of different functions and departments in a frequent basis. You will be part of a result-oriented team of highly motivated colleagues that wants to make a difference for the end customer and achieves this by promptly addressing and resolving customer issues.

Qualifications
Experience - Education:
BSc.in Engineering

Experience - Work:
7+ years of automotive industry experience
General experience in working with technology
Quality related work experience (FMEA, 5W2H, Ishikawa, Pareto, 5 Whys, Histogram, Six sigma)
Experience in Data Analytics
Experience in working in projects and project management
Proven record of excellent communication and presentation skills, strong English skills.

Knowledge:
Knowledge within Advanced Data Analytic and Diagnostics: Analytic abilities, Data insight, Statistics and applied mathematics, Data Visualization and Storytelling (Power BI, ClickView, Collect and Export Data, FQA, KOLA, EDB, VDB, BO, Weibull), Diagnostic ability (LVD, DTC)


Experience within Problem Solving Methodologies such as Design Thinking, 5W2H, Root Cause analysis, A3 Methodology, etc.

Technical skills:
Knowledge in system/application preferable within the areas of responsibility in CAB or Chassis, Vehicle dynamic, Emobility/Vehicle control.


Knowledge in relevant Volvo processes: Such as CPI /QSP, CPI/QJ, PMR, Agile work method.


Good Customer and Market understanding: Report handling (QRS), Market and application understanding within the areas of responsibility – Prioritize and address suitable solution activities.


Strong knowledge in Systems: JIRA, QRS, KOLA, IMPACT, ARGUS, QRAFT, FQA, EDB, VDB, VDA, LVD.

Competencies:
Communicates effectively
Effective in building networks
Customer Focus
Manage Complexity & Ambiguity
Self-Development
Collaborate with others
Confident within decision making

Personal Attributes:
You know how to communicate and present ideas, projects and customer needs. You know how to bring facts from data. You have a “can do” mindset and interest to learn. Although you are a very competent individual and can handle things yourself, you are a team player and believes that teamwork builds amazing results.

Attributes needed to succeed in this role:
Analytical
Organized
Confidence
Flexible
Courageous
Drives for result

If you have an open mindset to innovative ways of working and want to make the difference for our customers, we can offer you an interesting position in an exciting environment. Welcome with your application today.


Curious and have some questions? Give me a call -or meet me over a cup of coffee!
John Frii, Manager Product Quality HD Cab & Chassis, Q&CS Gothenburg, +46 313236473