Product Quality Navigator

Company Description
Raising the customer perception of Food through securing and increasing quality of the range – are you motivated in making IKEA a true destination for food, then this might be the challenge for you! At IKEA Food we are passionate food lovers that from our Malmö office develop and provide food for the many people around the world. Every year 680 million visitors experience a taste of Sweden in the IKEA Restaurants, Swedish Food Markets and Bistro´s in our different markets. With Food at the heart of everyday life, we offer honest food for the many people and the planet.
 


Job Description
As a Product Quality Navigator you will have the ability to contribute to growth by increasing quality of the range and the total quality perception. You will have the opportunity to translate complaints to “gold” and secure that the information can be used for improvement and contribute to happy customers in the end.
Assignment:
•   You will be responsible for handling daily reported Food Alarms together with your colleagues in the Deviation Team. You act as Deviation leader on assigned Food Alarms, which means that you coordinate actions within different stakeholders.
•   Analyse deviations, customer feedback and produce reports as input to the improvement of running range and development process
•   Secure learnings from deviations is captured and communicated back to relevant stakeholders 
•   Contribute to develop the handling deviation process, ways of working and relevant tools connected to your daily work.
•   Participate in and initiate crossover initiatives within IKEA Food regarding quality improvements
•   Contribute to establishing a strong quality culture among all IKEA Food Co-workers
Qualifications
We are looking for a person with interest in and experience from Food Quality Deviation handling, quality improvement and measurements through the eyes of the customer. We see that you have a higher education in the area of Food and are fluent both in spoken and written English. As part of the assignment you will be on duty every fourth weekend.  
As a person you are team-oriented and straight forward. You are able to work in a changing and fast moving environment, you have a problem solving approach with an accuracy for details and you work in a structured way. You have a high ability to coordinate, act and follow up. Quality is always in your mind!
We work in a global environment with co-workers from all over the world. As a company we are constantly developing which requires the ability to drive change in a complex, fast paced, international environment to achieve outcomes that contribute to the overall goals of IKEA Food.
Additional information
Please note that we will be interviewing continuously, which means that we may close the application process earlier than stated if we find the right candidates. So don’t delay, please send us your application in English latest 2/3 2020.




If you have any questions about the recruitment process, please contact recruitment specialist Rasika Carlsson at +46709624434.