Product Quality Navigator – BA Living Room

Company Description
Here it is. Your chance to develop business and together with people across the organisation put focus on quality and growth opportunities in the most influential small town in the world.
In Business Area Living Room we are a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. We develop safe and affordable products for a beautiful, playful and more convenient life at home. Everything we do is based on a spirit of togetherness and enthusiasm, and now we are looking for someone who share our positive attitude and values
Do you want to join our fantastic team?
We are looking for a Product Quality Navigator who will contribute to further develop our growth by increasing quality of the range and the total customer experience perception.
Job Description
As a Product Quality Navigator within BA Livingroom you will perform quality and safety related activities, both proactively by contributing to the product development and reactively by managing product deviations within the BA (such as Safety & Quality alarms, Sale stops).
Assignment:
Coordinate and manage Quality Alarms as well as root cause analysis and follow ups.
Manage Safety alarms including safety investigation and collect data for authority reportings when needed.
Initiate and coordinate direct actions on the selling range (sale stop, blocked goods) and act as main contact person
Evaluate stock correction actions and priorities; approve Buyer Claims (Buyer Claim Facilitation IOS)
Facilitate Root Cause Analysis and Product Safety Risk Assessment
Monitor, analyse and report quality and safety performance of current range.
Translate findings into product improvement potentials and give input to action plans
Analyse customer feedback and translate findings into actions and learnings for future developments
Contribute to BA action and portfolio plans by insights and analyses of current range and performances
Act as main contact towards Quality Support Center (QSC) and Quality Stores on Business Area level
Contribute to develop methods and tools in the BA that support quality, safety and continuous improvements
Capture learnings and actively share knowledge connected to product quality and deviations.

Qualifications
We are looking for a person with interest in and experience from quality deviation handling, quality improvements and measurements through the eyes of the customer. Who has the leadership ability to lead but also to delegate, trust and give others responsibility in a humble way. Are fluent both in spoken and written English. We see that you have:
A strong will to influence and make a difference
Passionate about securing that the IKEA customer get high quality and safe products
Analytical skills and critical thinking with the ability to transform data into concrete actions and learnings
Work both re- and pro-active, keeping the customer perspective
Communication abilities - argumentation, negotiation and presentation

As a person you are a natural leader, team-oriented and straight forward. You are able to work in a changing and fast-moving environment, you have a problem solving approach with an accuracy for details and you work in a structured way. You have a high ability to coordinate, act and follow up. Quality is always in your mind!
We work in a global environment with co-workers from all over the world. As a company we are constantly developing which requires the ability to drive change in a complex, fast paced, international environment to achieve outcomes that contribute to the overall goals of IKEA.
Additional information
Please send us your application – CV and letter of motivation – in English before February 9th. We really want to get to know you, so make sure you tell us why you would be a good fit for this role. We will review applications continuously and might close the job posting earlier than stated, therefore don't wait and submit your application today!
If you have any questions about the role, please contact Hiring Manager Camilla Rööst at +46 72-193 70 04. For questions about the recruitment process, please contact People & Culture Recruiter Jakob Bergström at +46 70-147 48 90