Product Quality Specialist - Global technical support

Husqvarna Group is a world-leading producer of outdoor power products for garden, park and forest care. Products include chainsaws, trimmers, robotic lawn mowers and ride-on lawn mowers. The Group is also the European leader in garden watering products and a world leader in cutting equipment and diamond tools for the construction and stone industries. The Group’s products and solutions are sold under the main brands Husqvarna & Gardena that serves professionals in more than 140 countries. Net sales in 2020 amounted to SEK 42 billion and the Group has more than 12,000 employees in 40 countries.
Who we are?


The Product Quality department is looking for a Technical Support specialist to handle Husqvarna robotic lawn mowers. This job offers a stimulating work that gives you a wide network and excellent opportunities for personal development and career within the Husqvarna Group.
About the position
As a Technical support specialist you will be a part of a team where you’ll be responsible for supporting the market with product knowledge of the Husqvarna robotic lawn mowers. The primary focus is to act as a single point of contact for product related quality improvements raised by Husqvarna Groups sales companies and distributors around the world.
You will receive product related improvement requests from customers, sales companies and distributors and, inform them about short-term and long-term solutions. You will also, in close cooperation with R&D, factories, and suppliers, analyze the identified problems, feedback the identified issues into new development projects as well as report and prioritize product improvements on existing platforms.
The role includes travelling to domestic and international locations approximately 20 days/year.
You will also visit key customers on regular basis and participate in quality performance reviews. You will also train service personnel, primarily related to implemented product improvements.
In your duties you will also prepare, analyze and distribute monthly warranty data reports to the management team.
Your main tasks:
Act as main contact with service organization, supporting them to solve product related issues
Feedback the identified issues from field into new development projects
Prioritize product improvements on existing platforms
Develop Technical documentation and Service Bulletins
Develop presentation material and carry out training of service personnel
Visit key customers on a regular basis and participate in quality performance reviews
Participate in Quality related work-packages of Husqvarna Product Creation Process and take responsibility for Product Quality deliverables

Who are you?


Required Qualifications
Bachelor or Master Degree in Mechanical Engineering or equivalent.
3 or more years of engineering, quality or after sales experience in a high-volume JIT manufacturing environment.
Fluent in Swedish and English, both spoken and written.

It is preferable if you have
Knowledge in quality planning tools like FMEA
Knowledge in Six Sigma, 8D
Strong personal computer skills, to include but not limited to: Microsoft Office software applications (Word, Excel, Access, PowerPoint, Sharepoint, Power-BI).

We believe that You have a great Interest in technology. As a person you have excellent interpersonal, teamwork, and oral/written communication skills. You like to speak freely in front of medium size audiences. You are high organized with the ability to manage several projects at the same time. You are an analytical person who likes to solve problems. If you have a holistic understanding for the interaction of mechanics – electronics – software it is of advantage.
Your application
Can you envision yourself being a part of this? If so, send us your application including resumé and personal letter as soon as possible since we are reviewing the applications on an ongoing basis. Last day to apply is May 3rd .
For more questions regarding the position please contact:
Hiring Manager – Runo Malkomsson runo.malkomsson@husqvarnagroup.com


For more information about the recruitment process, please contact:
Recruiter – Emma Elofsgård emma.a.elofsgard@husqvarnagroup.com
Union representatives:
Soili Johansson – Unionen, soili.johansson@husqvarnagroup.com
Cameron Rad – Sveriges Ingenjörer; Akademikerföreningen (Represent all SACO-unions), cameron.rad@husqvarnagroup.com.
What happens after you have applied?
We will review the applications on an ongoing basis to see if your profile matches the requirements of the vacant position. If we believe you are a potential candidate for the role, you will be invited for an initial interview. In preparation for the interview you will receive information about the arrangement as well as other steps in the process, such as second interviews, assessments, references and introduction. If you aren’t chosen to proceed in the process, you will be informed of this at the latest when the position has been filled