Product Safety Investigator and Campaign Leader

Are you passionate about technology and to analyze its safety aspects?
Do you want to make a difference for people inside or around our products in the sense of personal safety? Do you want to prevent incidents or accidents where our products are used? Do you like to investigate problems on delivered products and bring potential product safety questions to our safety decision forums, then this might be the job role for you!


This is us, your new colleagues
Volvo Buses is one of the world’s leading brands of buses and coaches, operating in more than 140 countries driven by the purpose of shaping the future of transport solutions making it possible for millions of people to reach their travel destination every day. Joining us you will be a member of the Global Warranty Support Department, organized within our Product Development function. Within this team we are responsible for developing warranty systems and processes, campaign calculations, decisions and process, supplier warranty recovery and safety investigations. We are a team of 10 employees who aim for treating our customers and suppliers fair, at the same time as we need to minimize the payment for taking care of quality problems. We have a broad area of responsibility, which means that together with us you have a great possibility to learn and to develop both professionally and personally, because when you succeed, we succeed.


This is how you could make an impact
You will receive questions about potential safety-related issues on our delivered products. You will investigate and take a first decision if the issue is a confirmed potential safety-related issue or not. If you judge it as a confirmed potential safety-related issue, you will prepare it and present it in the Product Safety Working Group (PSWG). If the Product Safety Working Group judge the issue to be a recommended safety-related defect, you will present it for a final decision in the Product Safety Committee (PSC). If PSC judge the issue to be a safety-related defect, the next step is for the quality team to develop a solution and to prepare a campaign request and for us to release a safety campaign, a recall.


Who are you?
We believe that it is the right mindset that will make the difference for our company. Our buses are already very safe for the users and going by bus is 10 times safer that travelling by car, but we are also a part of the Volvo Group safety vision of zero accidents with Volvo Group products and one important part to reach this vision is to discover and eliminate potential safety risks in our delivered products. If you are used to taking own initiatives, can navigate- and get results in a complex stakeholder environment and are able to create relationships through clear communication, integrity, and trust, then we believe you have the right attitude to be successful in this position.
We also believe that:
You have a relevant degree and work experience
You have a relevant product knowledge of Volvo bus/truck products or similar
You can evaluate complex technical issues on a vehicle related to how it is used
You have a relevant knowledge of internal Volvo systems like KOLA, QRAFT, PIL, VDA/B, Rapid, IMS, VICS, UCHP or you learn systems very quick and easy
You are used to structure information to reach the receivers understanding and to communicate clearly in English, to reach the right decisions
You are service-minded and like to support our global organization upon request
You have a drive to constantly develop yourself, as well as the process and methods we use
You appreciate and are good at working in networks
You have a good sense for order and structure regarding documentation of requests and decisions
You are used to plan and structure your own activities

Are we the perfect match?
Do you want to support our customers with the right decisions on product safety-related issues? Do you want to reach our customers with a well-functioning solution on quality issues? Do you want a broad area of responsibility, by working both as product safety investigator and as a campaign leader? Then please send in your application because you might very well be the one we are looking for!


We are actively working to increase the diversity in our team. We therefore welcome applicants with different genders, backgrounds, and experiences for this role.


Curious, and have some questions? Call us!
We are happy to give you more information about this position:
Carina Sämfors, Director Global Warranty Support, +46 76 5531416, carina.samfors@volvo.com
Jan-Olov Åkersten, Product Safety Investigator, +46 73 9026404, jan-olov.akersten@volvo.com


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.