Product specialist

Role: Product SpecialistWant to be a key player in a fast-growing startup in the sports industry?Data Talks is a fast-growing SaaS company specialized in sports that helps sports brands create a world-class supporter experience - based on their data.We are now looking for a product specialist to join our company and our fantastic Customer Success team. As a product specialist, you have a passion for everything sports and data, the product you work with, and you're driven to expand your product knowledge. You have a keen eye for details and spotting data trends, a willingness to inspire clients, and the ability to work both independently and within a team. You will be responsible for onboarding customers on our platform, holding and preparing workshops with customers, and assisting Customer Success Managers with customer meetings.
In case we haven't met before, here's Data Talks in a nutshell
At Data Talks, we talk data. We give every sports organization the possibility to collect, analyze, and act on their data to create a world-class supporter experience. With our Sports Customer Data Platform (CDP), sports organizations can democratize and unify their data across all departments and create a world-class supporter experience.
Located in central Stockholm with an international and highly diverse team. We also work closely with our development partners in Portugal and Greece.
Working with well-known customers, including the Swedish Golf Federation (Sweden), RC Lens (France), Ferencvaros (Budapest), Collingwood (Australia), and more.
Proud to be the first CDP-certified vendor in the Nordics.
Profitable, fast-growing, and highly focused on creating a compelling and attractive company culture.

But enough about us, let's talk about you!Are you our next hire?
As a product specialist at Data Talks, you will be responsible for helping the customers be onboarded into our platform, helping them understand how to use it, and acting as an advocate for the customer in our organization.You will also be participating in customer meetings to understand the challenges and needs of our customers, as well as how the platform will cater to and solve their own organizational goals.To be successful as a product specialist, you should have an excellent understanding of our platform, how to onboard customers into the platform, and have strong customer service and analytical skills.What you will do at Data Talks:
Work closely with Customer Success Managers to help customers achieve their organizational goals with the help of our customer data platform.
Provide customers a great experience using our platform, meaning you will have a central role and responsibility in onboarding customers into the CDP.
Scheduling training sessions and performing product demonstrations for customers
Building and maintaining customer relationships
Resolving customer issues
Ability to learn and explain our platform and concept
Helping customers understand and use their data with our CDP
Communicate customer user feedback to influence the product roadmap
Attend external customer meetings as the product specialist

To succeed in this role, we're hoping that you have:
A passion for sports and data
An interest in how data analytics is being used in solving our day to day problems
The ability to empathize with customers and be their greatest advocate
The ability to present yourself with professionalism, friendliness, and a willingness to assist
Natural curiosity and a problem solver
Experience in working as part of agile development teams
Excellent communication skills and an ability to interact effectively with multidisciplinary teams
Encourage knowledge sharing, innovation, best practices, and continuous improvements

Your personality
Passionate about the possibilities of working with data and new technology.
Enjoy taking on new challenges and contributing to the success of a fast-growing team and company.
Have a strong team spirit and are motivated to make an impact.
Enjoy working in an agile organization where decision-making is delegated.
A great plus if you like sports and if you are active in any sports organization today
Opportunity to work at the forefront of MarTech.
A lot of freedom in how you plan your work to achieve your results, but we also expect you to take on the responsibility that comes with that.
You get to work with sports, live and breathe what makes fans engaged all across the world.
An agile organization, the team is perfect in size (soon to be 50 people in the organization), and your colleagues will be experienced in their respective fields.
Co-workers that have a knowledge-sharing mindset.
To work in our bright and nice office in central Stockholm.
To influence and make a real impact!