Product Specialist - Access Control

Are you interested in IP connected hardware products? Do you want to make a change and be a part of creating a smarter and safer world for everyone? Are you looking for a stable employer with a long-term growth? We are now looking for a Product Specialist for Access Control to join the Product Management team within our New Business organization.

Who is your future team?
As Product Specialist for Access Control, you will work in close collaboration with the product manager for this area. You will belong to a team of Product Specialists, where you will share knowledge, cooperate to solve customer problems, drive competence, and educate our regions. You will also work closely with dedicated teams in R&D to develop new products and take care of those already available on the market.

What you'll do here as Product Specialist - Access Control
You will be responsible for managing the existing hardware products in the Access Control portfolio and provide valuable input to new product projects. As being a technical expert of the products, you are expected to provide market feedback on customer needs and issues to the Product Manager as well as R&D.

In your role you will cooperate with many different parts of our organization, interacting with support and sales engineers across the world, external suppliers, partners, and customers.

This is an exciting role with great possibilities to grow, learn new things and make a difference.

Your work can be divided into the following areas:

* Solve customer cases: Solve and prioritize support cases of a high complexity, either on your own, or in close cooperation with Axis engineers or external suppliers.
* Drive competence: Owns the internal and external product information pages and writes technical notes, FAQs and white papers, create training materials, run product training sessions and create self-help content for customers.
* Maintain and develop product functionality: Identify new requirements and areas which cause problems, plan for new functionality, maintain existing product functionality, assist in pre-sales issues, etc.
* Take part in the development of new products/functionality, as an expert on customer needs, expectations and requirements. This includes involvement in internal projects, product documentation and meetings with external partners and suppliers.

Who are we looking for/Who are you?
We are looking for a driven and structured individual with hardware experience of embedded systems and talent in problem solving. We believe you have a service minded attitude and practical when it comes to technical matters, as you will need to do hands-on product testing and product evaluation. Technical knowledge and experience from installing and working with IP based Access Control solutions is a merit.

You have great social skills and an ability to manage and perform in a multi-cultural environment with international contacts. You are always open to customers and colleagues, contributing to a good team spirit and a productive environment.

We'd love to hear that you have/are:

* A relevant university degree or equivalent.
* Previous work experience in relevant fields.
* Knowledge in IP connected products in Computer Networks.
* A pedagogic approach, both spoken and written, when explaining technical matters.
* A deep understanding of technical matters - knowledge of embedded systems where hardware interacts with software, preferably experience of troubleshooting and product evaluation.
* Experience from working in development projects and creating training materials.
* Interest in and experience of documentation, including creating educational videos, reviewing manuals and guides, internal support documentation etc.
* Excellent English skills, written and verbal.
* Swedish language skills: not essential, but a distinct advantage.

What Axis have to offer
Openness is the core of who we truly are. Our most important asset is our ability to cooperate. We have realized that great ideas can come from anywhere. Therefore, we encourage everybody to contribute and innovate towards our vision. If you are a person that likes to get involved and make a difference, you will find a home with us.

Axis offers great benefits, e.g., flexible working hours, classic Swedish "fika" Friday afternoon, free breakfast every day, corporate bonus, physical training grants, insurances, and your very own Axis bicycle.

Ready to Act?
Apply today, we evaluate applications continuously. We are looking forward to meeting you!

If you have any questions, please reach out to recruiting manager Mikael Jönsson at +46 70 674 8560