Product Specialist - Axis body worn solution

We are now looking for a Product Specialist to join the New Solution Initiatives team within the Products & CTO organization. New Solution Initiatives are managing Axis newly launched body worn solution. The position is at Axis HQ in Lund. See a video about Axis body worn solutions below.

https://www.youtube.com/watch?v=-ckx5DeRamI .

WHO IS YOUR FUTURE TEAM?
As Product Specialist in New Solution Initiatives you will work in a engaged team. The team consists of four functions, product manager, program manager, product specialist and sales engineer. In this position you will work closely with driven, friendly and ambitious colleagues and managers from the whole organization.


WHAT WILL YOU DO?
You will be managing the life cycle of Axis body worn solution together with the team. The body worn solution includes hardware, firmware, mobile apps, management software and services. Most of the products and functionality you will be working with are developed in our own projects, where you will be expected to provide expert input on customer needs, as well be a represent for product management. You will also be responsible for handling complex support cases escalated from our local support teams worldwide. Your work can be divided into four general areas:

* Drive competence: Create training materials, run product training sessions and write technical notes, FAQs, etc.
* Solve customer cases: Solve and prioritize support cases of a high complexity, either on your own, or in close cooperation with Axis engineers or external suppliers.
* Take part in the development of new products/functionality, as an expert on customer needs, expectations and requirements. This includes involvement in internal projects, product documentation and meetings with external partners and suppliers.
* Maintain and develop product functionality: Identify new requirements and areas which cause problems, plan for new functionality, maintain existing product functionality, assist in pre-sales issues, etc.


The role involves travelling, up to 25 days per year.

WHO ARE WE LOOKING FOR?
We are looking for a driven and structured individual with experience and talent in problem solving. We believe you have a service minded attitude and that you are practical when it comes to technical matters, as you will need to do hands-on product testing and product evaluation. It is of great value if you have technical knowledge and experience from working with IP video technology, video management systems, mobile devices and Axis products.

You have great social skills and an ability to manage and perform in a multi-cultural environment with international contacts. You are always open to customers and colleagues, contributing to a good team spirit and a productive environment. Furthermore, we believe you have:

* At least 5 years work experience.
* A pedagogic approach, both spoken and written, when explaining technical matters
* A deep understanding of technical matters and preferably experience of test procedures, trouble-shooting and product evaluation.
* Software development experience is an advantage since this if useful when trouble-shooting complex product issues.
* Interest in and experience of documentation, including creating educational videos, reviewing manuals and guides, internal support documentation etc.
* Excellent English skills, written and verbal.
* Swedish language skills: not essential, but a distinct advantage.


THE NEW SOLUTION INITIATIVES ORGANISATION
Our main focus is to plan, develop and manage Axis newly launched body worn solution. Our scope includes e.g. portfolio & product planning, managing the products' life cycle, education & training and handling of complex support issues. Our interfaces are both internal such as R&D, Operations, Sales and Marketing as well as external customers, partners and suppliers.


WHAT AXIS CAN DO FOR YOU
You will be a key resource in an agile team, work with creative and open people in an environment focusing on results. We offer a truly global and collaborative environment working with the latest technology in complex systems and applications.


READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success.

Find out more about the position from our recruiting manager Erik Frännlid at 046- 272 1800.