Product Specialist & Customer Support to Exertis Ztorm

Are you a highly motivated individual who is passionate about service and product management? Are you also interested in gaming and enjoy working in a fast paced environment? We’re looking for a dedicated and reliable team player who is eager to learn more to join our team in Stockholm!

We at Exertis Ztorm are a hard working and passionate team with high ambitions and goals. Using our state-of-the-art digital distribution service we enable sales of top gaming and software brands through a global network of API-connected retailers, both online and in-store. The Ztorm service is the spider in the web between Game/Software publishers, retailers, and providers. The publishers we work with include EA, Ubisoft, Microsoft, SEGA, Bethesda, Rockstar, Adobe, to name a few. On the retailer side we have Humble Bundle, Newegg, CDON, Elkjöp, GAME and many more. Providers we integrate with include Origin, Uplay, Xbox, Symantec, etc.

Our vision is to provide a one-stop-shop for digital distribution, and we want to surround ourselves with sharp, driven people with a growth mindset who can contribute to our continuous development and innovation. Join our team in Stockholm and we promise you an exciting (and sometimes a bit crazy) journey with some office gaming tournaments along the way!

As Product Specialist & Customer Support you are a detail oriented, thorough and service minded person with excellent communication skills as you manage our catalogue and stock. You have a professional and positive can-do attitude as you liaise with our retailers and publishers regarding products and releases. You are a natural problem solver and team player who thrives when working closely in a team with shared team responsibilities. You will work closely with the Operations team and report to the Operations Manager.

Tasks and responsibilities

- Product ingestion and catalogue management; create new, update existing and delist expiring products
- Stock and campaign management; ensure we have sufficient key stock for each product and products on campaign
- 2nd line support; respond to support tickets from our retailer partners
- Liaise with retailers and publishers via email, Skype and telephone regarding new releases, product related matters and support related issues
- General administrative tasks and process documentation
- Manage Jira tickets; create new and update existing tickets as well as assign tasks to other team members
- Support our continuous improvement through your own development and by providing feedback on our platform & processes


Your skills and experience

- Fluent in English, written and verbal
- 1-2 years of working experience, preferably in customer service and support
- Professional and positive can-do attitude
- Proficient skills in Microsoft Office
- Preferably experienced in using Zendesk, Jira, and Photoshop
- Preferably interested in games and the gaming industry
- Preferably fluent in Swedish, written and verbal; additional languages are beneficial


Application

Tell us a bit about yourself and why you see Exertis Ztorm as your future workplace. Please attach your resume or Linkedin profile. Apply through the link below.

Our recruitment partner UrbanUrban (https://www.urbanurban.se/) manages our recruitments and will handle all applications for this process. If you have any questions, please contact Lina Martinsson at lina@urbanurban.se. Please note that you can only apply through the link, not through email.