Product Specialist, Device Management

Axis is a fast growing and innovative IT company with a global footprint. Our success is largely due to our highly skilled staff and our strong culture of daring to succeed and allowing ourselves to constantly break new ground. We allow and promote independent thinking; we seek to act as one, to be always open, and to think big! We are now looking for a Product Specialist to join our Platform Solutions team within the Solution Management department

WHO IS YOUR FUTURE TEAM?
Platform Solutions work with our two core software platforms and some general services and tools. Our edge Platform (Axis OS) resides on and runs our devices, and our Service Platform adds service capabilities as an extension to our devices to support other solutions. Core offerings as Site Designer, Onboarding and Device Management brings value to the device and system ownership.

The Platform Solutions team has global product management responsibility for Axis Software platforms and some general tools and services. The team consists of product managers, product specialists and other roles that together manage the entire life cycle of our platforms and tools - from strategic planning to tactical activities, go to market, and maintenance.

WHAT WILL YOU DO?
As Product Specialist Device Management, you will primarily work with our two Device Management offerings (ADM 5 and ADM Extend). Most of these product's functionality are developed in R&D projects, where you will be expected to provide expert input on customer needs, as well as represent product management. You will also be responsible for handling the complex support cases escalated from our local support teams worldwide. Your work can be divided into four general areas:

* Solve customer cases: Solve and prioritize support cases of a high complexity, either on your own, or in close cooperation with Axis engineers. Assist in pre-sales discussions.
* Drive competence: Create training materials, run product training sessions, and write technical notes, FAQs and white papers.
* Take part in the development of new products/functionality, as an expert on customer needs, expectations, and requirements. This includes involvement in internal projects, product documentation and meetings with external partners and suppliers.
* Product Maintenance: Collaborate cross-functionally to ensure that issues are fixed quickly and that problems are contained so that as few customers as possible are affected.

We travel to strengthen relations but focus on digital media to become efficient. Travelling up to 15 days a year.

WHO ARE WE LOOKING FOR?
We are looking for a driven and structured individual with experience and talent in problem solving. We believe you have a service minded attitude and that you are practical when it comes to technical matters, as you will need to do hands-on product testing and product evaluation. It is of great value if you have technical knowledge and experience from working with IP video technology and/or Axis video products.

You have social skills and an ability to manage and perform in a multi-cultural environment with international contacts. You enjoy a high pace and to have multiple activities ongoing in parallel. You are always open to customers and colleagues, contributing to a good team spirit and a productive environment. Furthermore, we believe you have:

* At least 5 years work experience.
* A pedagogic approach, both spoken and written, when explaining technical matters
* A deep understanding of technical matters and preferably experience of test procedures, troubleshooting and product evaluation.
* Experience with IP networks and Software Applications is essential. Experience of IT administration and cloud services is an advantage.
* Interest in and experience of documentation, including creating educational videos, creating internal support documentation, reviewing manuals etc.
* Excellent English skills, written and verbal.
* Swedish language skills: not essential, but a distinct advantage.

WHAT AXIS CAN DO FOR YOU
This is a great possibility to take part in supporting and developing a central part of our product portfolio, together with a focused team with the support of a larger organization. If you're looking for a challenge and want to be part of a great entrepreneurial spirit, this is a chance of a lifetime. In addition, we can offer a truly global environment working with the latest technology in complex systems and applications. Come join us!

INTERESTED?
Send us your application today! If you have any questions get in touch with recruiting manager Peter Friberg at +46 46 272 1800.