Product Specialist Engine and Software_ Global T

Position Description
Global Technical Support, Wheel Loaders L60-L350. The function provides technical support to regions and dealers in all markets. In this position you will report to Manager VCE Global Technical Support, Wheel Loader L60-350. The location of this position is Eskilstuna, Sweden.

Job description
-Answer techline calls within respective functional area.
-Participate in the handling of TFR?s (TFR meetings)
-Participate and represent GTS/ aftermarket in PM meetings for the respective function group or product group.
-Support FQA activities in the D and M phase with technical competence.
-Validate that field solution is applicable for the field for quality issues.
-Write service bulletin manuscripts for issues within respective function group or product group.
-Calculate cost, request parts / SW Kit for PU and Campaigns within respective function group or product group
-Assist with the processing of complaints against suppliers.
-Coordinate and conduct visits to regions with specific technical and/or quality issues.
-Support Technical Area Managers with information for monthly meetings/Brush up.
-Participate in NPD component projects.
-Indexing Techline calls.

Key responsibility
-Manage technical support for WLO L60-350.
-Secure that R&D, Operation and regions receive all necessary support
-Perform Cost Approval Sheet calculations for Product Updates and campaigns
-Write Service Bulletins
-Ensure coordination of campaigns
-Owner of KPI/ PI for wheel loaders
-Owner of the campaign coordinator process
-Continuous improvements of technical support process

Experience and qualifications
-University degree preferred in Engineering area such as the mechanics, electric and electronics
-Minimum of five years relevant industry experience with a good technical understanding of construction machinery or similar
-Good communication skills and an ability to interact with people on all levels
-Ability of problem solving and analysis in an analytical and structured manner
-Ability to thrive in a dynamic, fast-paced, matrix environment
-Good skills in written and spoken English is a must
-Travel required. No restriction on the overseas business trip
-Analytical
-Work in teams
-International Mindset
-Managing Diversity
-We actively promote diversity in the areas of; gender, ethnic origin, age, religion, accent, sexual orientation, marital status, academic/vocational qualifications.

We are looking forward to receive your application.

For further information, please contact:
Jeff Jung, VCE Global Technical Support Manager, Wheel Loader,
Phone: +46 16 541 5938

Union contacts;
Pekka Ollila, Unionen, +46 16 541 5241
Mårten Grotherus, Akademikerna, +46 16 541 5188