OBS! Ansökningsperioden för denna annonsen har
passerat.
Arbetsbeskrivning
We are now looking for a Product Specialist for Axis Network Audio to join the Product Management team within our New Business organization,
Who is your future team?
As Product Specialist for Network Audio you will work in close collaboration with the respective product manager for these areas. You will belong to a team of Product Specialists, where you will share knowledge, cooperate to solve customer problems, drive competence and educate our regions. You will also work closely with dedicated teams in R&D to develop new products and take care of those already available on the market.
What you'll do here as a Product Specialist?
You will be responsible for managing the existing products in the Network Audio portfolio and provide valuable input to new product projects. As part of the R&D projects you are expected to provide market feedback on customer needs and issues as well as being a technical expert of the products.
In your role you will cooperate with many different parts of our organization, interacting with support and sales engineers across the world, partners and customers.
This is an exciting role with great possibilities to grow, learn new things and make a difference.
Your work can be divided into the following areas:
* Solve customer cases: Solve and prioritize support cases of a high complexity, either on your own, or in close cooperation with Axis engineers.
* Drive competence: Owns the internal and external product information pages and writes technical notes, FAQs and white papers, create training materials, run product training sessions and create self-help content for customers.
* Maintain and develop product functionality: Identify new requirements in areas which cause problems, maintain existing product functionality, assist in pre-sales issues, etc.
* Take part in the development of new products/functionality, as an expert on customer needs, expectations and requirements. This includes involvement in internal projects, product documentation and meetings with external partners and suppliers.
Who are we looking for/Who are you?
We are looking for a driven and structured individual with experience and talent in problem solving. We believe you have a service minded attitude and practical when it comes to technical matters, as you will need to do hands-on product testing and product evaluation. It is of great value if you have technical knowledge and experience from working with Audio technology and Axis products.
As Product Specialist for network audio we imagine you having a passion for professional Audio, preferable working experience with digital Audio solutions and SIP communication, or an educational background in the relevant field. You are communicative and enjoy teamwork and a genuine interest of putting yourself into the customers situation and give excellent service. Educating our regions and partners is important in this role, so that is something you have a passion for.
You have great social skills and an ability to manage and perform in a multi-cultural environment with international contacts. You are always open to customers and colleagues, contributing to a good team spirit and a productive environment.
Furthermore, we believe you have:
* A relevant university degree and at least 5 years' experience in relevant fields
* Knowledge in Computer Networks and IT industry is greatly appreciated
* A pedagogic approach, both spoken and written, when explaining technical matters.
* A deep understanding of technical matters and preferably experience of troubleshooting and product evaluation.
* Experience from working in development projects and of creating training materials.
* Interest in and experience of documentation, including creating educational videos, reviewing manuals and guides, internal support documentation etc.
* Excellent English skills, written and verbal.
* Swedish language skills: not essential, but a distinct advantage.
The New Business team:
New Business is an organization within AXIS with teams in Lund, Sweden and Prague, Czech Republic. We are responsible for evaluating new business ideas and M&A opportunities from a technical and a commercial perspective. We develop a number of innovative product lines outside Axis network video, to offer our customers the best products, solutions and services on the market. The team has market-oriented product and solutions resources, product development resources and a M&A team. The ambition is to leverage on Axis existing expertise and capacity which build on a flexible and open co-operation with other departments.
What Axis have to offer
You will be a key resource in an agile team, work with creative and open people in an environment focusing on results. We offer a truly global and collaborative environment working with the latest technology in complex systems and applications.
Ready to Act?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. Find out more about the position from our recruiting manager Mikael Jönsson at 046 - 272 1800.