Product Specialist - Panoramic cameras

Are you passionate about problem solving and helping people?
Do you have a deep technical background, want to work close to customers and contribute to making our products even better? Then this is for you!
We are looking for a Product Specialist for the Video Products team in Lund.

Who is your future team?
As Product Specialist for Panoramic cameras, you will work in a small team with another Product Specialist and in close collaboration with the Product Manager. You will belong to a larger team of Product Specialists, where you will share knowledge, cooperate to solve customer problems, drive competence and educate our regions. You will also work closely with dedicated teams in R&D to develop new products and take care of those already available on the market.

What you'll do here as Product Specialist for Panoramic cameras?
You will be responsible for managing the existing products in this portfolio and provide valuable input to new product projects. As part of the R&D projects you are expected to provide market feedback on customer needs and issues as well as being a technical expert of the products.

In your role you will cooperate with many different parts of our organization, for example interacting with support and sales engineers across the world. Our focus is technical, but always with the customer in mind.

Your work can be divided into four general areas:

* Solve customer cases: Prioritize, troubleshoot, and solve complex support cases escalated from our local support teams worldwide, either on your own or in close cooperation with other Product Specialists or R&D engineers.
* Take part in the R&D development of new products/functionality, as an expert on customer needs, expectations, and requirements.
* Drive competence: Create training materials, run product training sessions and create self-help content for customers.
* Product Maintenance: Collaborate cross-functionally to ensure that issues are fixed quickly and that problems are contained so that as few customers as possible are affected. Also identify new functionality and assist in pre-sales questions.

The role includes up to 15 days of travel per year. It is an exciting role with great possibilities to grow, learn new things and make a difference.

Who are we looking for/Who are you?
We are looking for a driven and structured individual with experience and talent in problem solving. We believe you have a service minded attitude and that you are practical when it comes to technical matters, as you will need to do hands-on product testing and product evaluation. It is of great value if you have technical knowledge and experience from working with similar products.

You are communicative, have good social skills and an ability to manage and perform in a multi-cultural environment with international contacts. You are always open to customers and colleagues, contributing to a good team spirit and a productive environment.

We'd love to hear that you have:

* A relevant technical education and at least 5 years work experience
* Technical knowledge and experience from working with IP networks, IP video technology, software and/or video analytics.
* Troubleshooting skills.
* A pedagogic approach, both spoken and written, when explaining technical matters.
* Experience from working in development projects.
* Interest in, and preferably experience of, creating training materials, support documentation, reviewing manuals and guides, etc.
* Excellent English skills, written and verbal. Swedish language skills, but if not - the desire and ambition to learn.

What Axis have to offer
Working in the Video Products team you will be involved in bringing new fantastic products to the market and help our regions in supporting the current portfolio. You will work with creative and open people in an agile environment. We offer a truly global and collaborative environment working with the latest technology in complex systems and applications.

Ready to Act?
Do you want to join us? Apply today!
Find out more about the position from our recruiting manager Marcus Widerberg at +46 46 272 18 00.