Product Specialist - Physical Access Control

We are now looking for a Product Specialist for Access Control to join the Product Management team within our New Business organization.

WHO IS YOUR FUTURE TEAM?
As Product Specialist for Physical Access Control you will work in close collaboration with the respective product manager for this area. You will belong to a team of Product Specialists, where you will share knowledge, cooperate to solve customer problems, drive competence and educate our regions. You will also work closely with dedicated teams in R&D to develop new products and take care of those already available on the market.

WHAT WILL YOU DO?
You will be responsible for managing the existing products in the Access Control portfolio and provide valuable input to new product projects. As being a technical expert of the products, you are expected to provide market feedback on customer needs and issues to the Product Manager as well as R&D.

In your role you will cooperate with many different parts of our organization, interacting with support and sales engineers across the world, external suppliers, partners and customers.

This is an exciting role with great possibilities to grow, learn new things and make a difference.

Your work can be divided into the following areas:

* Solve customer cases: Solve and prioritize support cases of a high complexity, either on your own, or in close cooperation with Axis engineers or external suppliers.
* Drive competence: Owns the internal and external product information pages and writes technical notes, FAQs and white papers, create training materials, run product training sessions and create self-help content for customers.
* Maintain and develop product functionality: Identify new requirements and areas which cause problems, plan for new functionality, maintain existing product functionality, assist in pre-sales issues, etc.
* Take part in the development of new products/functionality, as an expert on customer needs, expectations and requirements. This includes involvement in internal projects, product documentation and meetings with external partners and suppliers.

WHO ARE WE LOOKING FOR?
We are looking for a driven and structured individual with experience and talent in problem solving. We believe you have a service minded attitude and practical when it comes to technical matters, as you will need to do hands-on product testing and product evaluation. Technical knowledge and experience from installing and working with IP based Access Control solutions is required.

You have great social skills and an ability to manage and perform in a multi-cultural environment with international contacts. You are always open to customers and colleagues, contributing to a good team spirit and a productive environment. Furthermore, we believe you have:

* A relevant university degree and some years of experience in relevant fields
* Knowledge in Computer Networks and IT industry
* A pedagogic approach, both spoken and written, when explaining technical matters.
* A deep understanding of technical matters and preferably experience of troubleshooting and product evaluation.
* Experience from working in development projects and of creating training materials.
* Interest in and experience of documentation, including creating educational videos, reviewing manuals and guides, internal support documentation etc.
* Excellent English skills, written and verbal.
* Swedish language skills: not essential, but a distinct advantage.

THE NEW BUSINESS TEAM
New Business is an organization within AXIS with teams in Lund, Sweden and Prague, Czech Republic. We are responsible for evaluating new business ideas and M&A opportunities from a technical and a commercial perspective. We develop a number of innovative product lines outside Axis network video, to offer our customers the best products, solutions and services on the market. The team has market oriented product and solutions resources, product development resources and a M&A team. The ambition is to leverage on Axis existing expertise and capacity which build on a flexible and open co-operation with other departments.

WHAT AXIS CAN DO FOR YOU
You will be a key resource in an agile team, work with creative and open people in an environment focusing on results. We offer a truly global and collaborative environment working with the latest technology in complex systems and applications.

READY TO ACT?
Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. Find out more about the position from our recruiting manager Mikael Jönsson at 046 - 272 1800.