Product Support Engineer

Ericsson AB

Join our Team

About this opportunity:
We are thrilled to offer an exciting opportunity for early career candidates to join our team as a Product Support Engineer. As a crucial member of our Technical Support Organization, you will be supporting the newest technologies and products within Radio Access Network area at Ericsson and contributing to our digitalization journey. This role will provide you with a unique opportunity to gain hands-on experience and develop your skills in a dynamic and multicultural environment.

What you will do:
•    Learn and apply troubleshooting methodologies across subsystems, nodes, and RAN levels, end-to-end.
•    Collaborate with a skilled and supportive team to drive investigations and analyses of customer issues.
•    Perform fault reproduction and handle configurations in Ericsson's environment, gaining a deep understanding of RAN SW architecture and its connection to 3GPP standards.
•    Engage in hands-on operation and maintenance tasks, SW/HW configuration with guidance from experienced colleagues.
•    Participate in technical leadership activities, contributing to task force handling and effective communication with customers.
•    Actively share your growing competence and insights within the support community, and propose innovative solutions to improve products, processes, and tools.
•    Support our digitalization efforts by exploring and implementing AI and Machine Learning solutions to enhance operational efficiency and effectiveness.

This role is designed to help you build a strong foundation in product support engineering, while also encouraging creativity, innovation, and continuous learning. You will be mentored by experienced professionals and have numerous opportunities for professional growth and development.

The skills you bring:

We are looking for early career candidates who are passionate about technology, eager to learn, and ready to contribute to a dynamic team. The ideal candidate will possess a combination of technical skills and behavioral attributes that align with our values and mission.

Technical Skills:
•    Bachelor's or Master's degree in Computer Science, Software Engineering, Telecommunications, Mathematics, or a related field.
•    Practical knowledge in scripting languages (e.g., Python).
•    Interest in Artificial Intelligence and Machine Learning.
•    Understanding of product development and Product Lifecycle Management.
•    Basic knowledge of Lean and Agile methodologies.
•    Excellent speaking and writing skills in English.

Behavioral Attributes:
•    High degree of flexibility to work in a changing environment and under customer pressure.
•    Customer-first mindset.
•    Self-driven with a commitment to continuous competence development.
•    High ethics and compliance standards, with a commitment to Ericsson values.
•    Strong interpersonal skills: ability to work well with people and network effectively.
•    Innovative mindset with the ability to adapt and respond to change.
•    Enthusiasm for delivering results and meeting customer expectations.
•    Strong planning and organizational skills.
•    A spirit of creativity with a can-do attitude.
•    Motivation and curiosity to explore and learn.
•    Self-confidence and a positive, contagious energy.
•    Enjoy working in a team environment.
•    Out-of-the-box thinking to come up with innovative solutions.
•    Attitude to drive things to closure.

Location: Linköping or Stockholm - Kista