Product Support Engineer

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.
Join Hiab's journey - to inspire and shape the future of intelligent load handling
Hiab Sales and Product Management department is looking for Product Support Engineer, based in Katrineholm, Sweden.
We are seeking a creative forward thinking person who is always driven to find ways of enhancing the customer experience and driving efficiency in the customer experience process. To be the right person for the job, you are technically minded, service-oriented, structured, show initiative and quick to respond under pressure. You have an accommodating and trustworthy way that creates and protects both internal and external business relationships.

In the role of product support specialist, your main tasks will be:

Facilitating sales by providing product knowledge and technical assistance to the sales department, importers and customers. This involves everything from making product recommendations and creating installation drawings to assisting customers with troubleshooting and registering claims
Play a role in creating and updating training and product support documents and tools, such as installation instructions and troubleshooting guides, with the help from the wider organisation
Assisting new product development by providing technical market insights to the Product Management and R&D departments
Travelling within the Nordic region and Europe is part of the job. Travelling outside of Europe might occur on rare occasions.


What you’ll need to succeed:

Technical post-secondary education in mechanical design with good knowledge in the fields of steel structures, hydraulic systems, DC electrical systems and controls
Experience in product support, troubleshooting and maintenance
Experience in 2D CAD, preferably AutoCAD, is required
Good knowledge of Swedish and English, both orally and in writing. Knowledge of the German language is a merit
Experience working in the Google Docs office suite
Interest or experience in working with vehicles in general and commercial vehicles in particular is a merit as is experience with load handling equipment
B driving license is a requirement due to the travelling the job requires.


You will be part of:

We offer you a position in a global organisation where you are challenged with interesting and diverse tasks. These tasks will provide a great opportunity for you to grow professionally.
Interested to join?

For further information please contact Tomislav Veleckovik, Senior Product Support Specialist, by email at tomislav.veleckovik@hiab.com
If you are excited about this opportunity, please submit your application with salary request and CV by 13.04.2022.

Hiab is part of Cargotec
Hiab is the world's leading provider of on-road load handling equipment, intelligent services and digitally connected solutions. As the industry pioneer, Hiab's more than 3,300 employees worldwide focus on our commitment to increase efficiency in our customers' businesses and to shape the future of intelligent load handling.

Hiab's offering encompasses class-leading load-handling equipment, including HIAB loader cranes, LOGLIFT and JONSERED forestry and recycling cranes, MOFFETT truck mounted forklifts, MULTILIFT demountables, and tail lifts under the ZEPRO, DEL, and WALTCO fabrands. Hiab's ProCareTM service, award-winning HiVisionTM crane control system, and HiConnectTM platform demonstrate our constant drive to provide intelligent services and connected solutions that add value to our customers. www.hiab.com

Hiab is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2021 totalled approximately EUR 3.3 billion and it employs around 11,000 people. www.cargotec.com