Product Support Specialist

Product Support Specialist / Customer Service Specialist - Product Support & quotations
In this position, you will be a part of Thermo Fisher Scientific’s Research and Safety Market Division, which delivers over a million different products to a wide range of customers helping them to accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity.
How will you make an impact?
At Thermo Fisher, we can offer an interesting and challenging position in an international environment. You will join a company that is a world leader in serving science and will support you to achieve your career goals. You’ll be the first line for product support, help a variety of customers in the Nordic region, both internal and external, and support industries, universities and scientists in various fields.
What will you do?
As a Product Support Specialist for the Danish market, you will work closely with the rest of your team to professionally and efficiently deal with customers' enquiries via phone and email. The role is based in our Gothenburg office where over 60 people from different functions within the company work.
With our customers in focus we hope that you will:
Develop specialist knowledge of your business units through regular interaction with stakeholder departments and suppliers.
Provide customers with product support and take responsibility for customer follow-up and communication.
Support and provide product training for internal colleagues, take part in new product trainings.
Own customer issues and work with a wide range of stakeholders to solve them.
Liaise with Field Sales where appropriate to understand customer requirements regarding pricing, turnaround times and the potential of the account.
Building mutually beneficial relationships with internal and external colleagues, customers and suppliers.

How will you get there?
To succeed in this role:
You must be fluent in Danish and English, Swedish is considered an advantage
Have a scientific background - ideally, a master's within natural sciences – having worked in a laboratory is considered an advantage
We see the experience of working in a multi-channel customer service environment and in a technical/product support team as a distinct advantage.
As a person you are driven, open-minded and positive. Strong communication skills are key in this role as is the ability to solve problems and find solutions.
Our work environment is fast paced so you should be comfortable working under pressure and multi-tasking.

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.


Apply today! http://jobs.thermofisher.com
APPLICATION DEADLINE: 2020-04-26. Please add your resume and cover letter in English.
We encourage interested candidates to apply as soon as possible as we will conduct ongoing interviews and seeking to fill this role. Please note that this role can be filled before the application deadline.
If you have questions, please contact Madelene Holm, Recruiter Nordics, madelene.holm@thermofisher.com
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