Product Trainer

About Compusoft
Compusoft is a leading international provider of specialised visual Configure, Price, Quote (”vCPQ”) software to retailers and manufacturers in the Kitchen & Bath (K&B), Furniture and Window & Door (W&D) industries. Our software powers the sales of our customers by making complex processes simple, enabling them to sell more in less time. We serve ~20,000 customers in over 100 countries from our 18 international offices, providing expert local sales and customer service.


About the Role
The Product Trainer is primarily responsible for compiling and delivering training to new and existing customers, contributing to our high standards of customer service and reducing reliance on our product support teams.
This includes taking customers through how to use our software at the start to upskilling them further to better utilise and gain from our products, and want to remain as a loyal customer. The Product Trainer is also responsible for promoting our training packages to help generate additional revenue for the company.
As a product trainer you will be a product expert and create and deliver training across our vast product range. The Product Trainer is a customer facing role so must be professional at all times and reflect and exemplify our values.


Key Position Responsibilities:
Deliver online training via virtual classrooms or webinars for the software products available in Sweden and Norway for new and existing customers, and for Compusoft employees, as and when required.
Deliver ad hoc physical classroom based training, as and when required.
Organise and coordinate the online training sessions such as setting up the webinar, preparing the online classroom, inviting participants, etc
Prepare facilities and materials for classroom based trainings, as and when required
Evaluate the knowledge of customers participating in training to determine training needs and effectiveness
Create or tailor training content and prepare training materials for both online and physical classroom based training sessions
Proactively promote and sell additional training and/or our training packages to customers to help generate additional revenue
Report to and work closely with the Training Area Manager to help coordinate training activities
Meet the goals and objectives set by the Training Area Manager
Share knowledge and information within the Training team to support each other
Help with telephone support to customers, as and when required
Help with Customer Fairs representing our company, presenting our products and first of all taking care of existing customers coming to our stand (to free up our sales people for potential customers), as and when required
Collaborate with the sales team e.g. to offer implementation plans for new customers


Required experience and qualifications:
Experience working within the KBB (kitchen, bathroom and bedroom) industry is advantageous
Experience in teaching or training is advantageous
Basic skills in MS-Office tools
Interest in technology, software and applications is preferable but not essential
Driver’s licence is preferable
Experience in training business users is preferable but not essential
Experience in working with online channels and virtual learning platforms or experience in working in a multi-channel environment are a plus point



Required skills and competencies:
Excellent communication skills, particularly verbal
Clear pronunciation and good intonation
Good listening skills (active listening)
Customer service orientated; patient and resilient
Flexible and able to adapt to different channels
Planning and organisational skills
Ability to use initiative and work autonomously
Team player and collaborative approach to working
Able to understand, speak and write English (for cooperating with trainers working in other countries but also for internal communication)
Comfortable presenting and talking to a group of people (6-10 in physical classrooms and even more in virtual classrooms)



Join our team of experts
We are a dynamic and innovative company that still holds onto our founding ethos of collaboration, openness, and commitment to excellence. We have big ambitions and are moving fast to reach them through our biggest asset – our people.
You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.
Our teams recognize that all people come with a wealth of experience and talent beyond just the technical requirements of the position. Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage candidates from all backgrounds to apply to our roles.
Come and join an international and motivated team in a growing technology company.