Production Control Coordinator

Who we are

Over the course of a few years, we have grown from a small start-up in Stockholm, to one of the most well-known businesses within last-mile delivery in the Nordics. We are a company united by a single purpose; providing the smoothest shipping experience!

We want to change the industry and not only be a part of the future, but to drive development towards it in a sustainable way. We are fast, both in terms of parcel delivery and when it comes to growing our business in the Nordics and other countries in Europe.

At the centre of our day-to-day operations, is the Production Control team, monitoring and evaluating all of our daily processes to ensure that everything is going according to plan. They support all local teams while keeping the bigger picture in mind, solving any problems that might affect our deliveries and transports. This team is now growing, and if you want to work in the centre of a growing log-tech company, then this role might be for you!

What you will be doing

As a Production Control Coordinator, you will monitor our daily logistical flows to ensure everything is on schedule. You will also act as support in solving any problem that might occur at our distribution centers or for our couriers on the road. We work proactively in identifying anything that might affect our operations negatively and take actions to mitigate any issue. In order to support our daily operations properly, we are staffed to cover office hours, evenings, and weekends.

Production Control follows up on everything that happens, to identify root causes behind late deliveries or faulty processes. We collaborate with several different teams and departments, acting as a central communications unit, where almost all information regarding production passes through every day. Investigating reasons for lateness, managing incidents and supporting our local teams in the Nordics while continuously improving our ways-of-working are a few of the many responsibilities of a Production Control Coordinator.

More specifically, you will manage tasks such as:

- Monitor our sorting processes and routes
- Log and coordinate reported incidents or problems
- Investigate failed or late deliveries to find the root causes
- Support our local teams with questions concerning our operations
- Act as 2nd line support for our Driver Support team


Who we think you are

To succeed in this role, you need to be able to keep track of several different things at once and also be able to prioritise among the different tasks you will be facing. You need to be comfortable in working in a fast paced environment, and to work with different systems and tools to get the information you need. The role requires you to be able to take a lot of responsibility in managing and solving problems that can occur at any time.

In addition, we believe you have:

- A degree in logistics management, business administration or similar field, or equivalent work experience where you have acquired similar knowledge
- Previous experience from a coordinating role, preferably within logistics
- Experienced in working with MS Office and/or G-Suite, and generally comfortable in working with both computer and phone
- Comfortable in working both evenings and weekends regularly
- Professional fluency in both English and Swedish. Fluency in another Nordic language is of merit!


What we offer

To be part of a young team at the centre of our growing operations! In this role, you will learn and understand how the full logistical flow at Instabox works, giving you the possibility to find improvements that will help it grow and scale. Working in a fast-paced company that continuously develops and grows, will give you an experience that is hard to come by.

The Production Control team is currently a team of 6 people with different backgrounds, but working toward the same goal. We are supportive and passionate about helping others and improving processes. With the current growth of Instabox, and the journey that lies ahead, you will be challenged and able to develop your skill set and have a great impact on your work!