Professional Services Director to Ascom Wireless Solutions

Founded in 1955, Ascom Wireless Solutions, a division of Ascom AG, provides mission critical ICT for global healthcare. Today, more than 100,000 of our systems are installed in hospitals, senior care and independent living facilities and any business areas where mission critical communication is vital. Above all, we are dedicated to making a difference in healthcare. The headquarters are in Gothenburg, Sweden and we have R&D, sales and service delivery business units in Europe, the United States, south-east Asia and Australia. Visit www.ascom.com / ws for further information.

Location

The position is based in Gothenburg with frequent international collaboration and travel.

 

Responsibilities

• Develop a structure to compare regional Professional Service readiness and offering  
• Develop and automate measurement of KPI’s  
• Support knowledge sharing between our regions  
• Improve and align central as well as regional Professional Service Portfolio.  
• Support regional sales in complex projects  
• Drive Prince 2 development and compliance  
• Develop a network between regional key individuals in order to have a global pool of competence.  
• Assessment of all larger projects within Ascom.  
• Mentorship for Regional Program/Project Managers.  


 

Qualifications

• 5-10 years’ experience in Services / Project Management  
• Bachelors / Master’s degree in Engineering.  
• In-depth knowledge of services for solutions and system integration in the medical device market and network business including relevant companies  
• Good knowledge of FDA, MDDS & MD regulatory processes and requirements  
• Good knowledge of the internal operations and workflow in healthcare (hospitals, psychiatry and elderly care homes).  
• Strong change management skills with hands-on experience in implementing and establishing successful changes  
• Experience in designing, implementing and maintaining professional services projects and tools for complex business-to-business products and applications  
• Ability to understand Ascom Wireless Solutions’ strategy, business and industry at large  
• Ability to understand the Ascom Wireless Solutions Service portfolio  
• Understands and has proven track record of working with financials, revenue, margins, profitability of different distribution models and customers within healthcare  
• Ability to quickly build and enrich relationships with peers across functions at all levels of an organization  
• Senior level, polished skills in presenting service concepts to the regional Service teams with a strong focus on the benefits for the customer  
• Independent and pragmatic attitude with a high focus on support and accomplishment  
• Strong analytical and problem solving skills  
• Professional written and verbal communication skills  
• Living and breathing the Ascom way  
• Fluent in English, oral and written is a must, Swedish, French and German are an asset


 

Application and Contact:
This recruitment is managed by PS Partner. If you find the role challenging and interesting, please apply through www.pspartner.se. Interviews will be held continuously. If you have any questions regarding this position please contact Johan Sjöberg 0761-709851 or by mail johan.sjoberg@pspartner.se.

 

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