Program Manager

About NKT
NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 3,900 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 1.4 billion in 2020. NKT - We connect a greener world. www.NKT.com.

NKT Corporate Movie

Main point of contact for internal customer
As Program Manager for our internal customer, you are the primary point of contact for all queries, issues and processes received from and relating to this customer. In this role, you will be developing, optimizing and leading the service and support that our customer requires from the entire site in Alingsås. You coordinate and follow up with other departments within the company on a regular basis in order to achieve this goal.
In this role you will be the main point of contact for our internal customer (one of NKT’s Business Lines) and define and deliver on action plans to ensure optimal service and delivery of orders. A big part of the scope will also be to ensure that our customer’s orders are handled according to plan across the entire value chain, by coordination, alignment and follow up with internal stakeholders to ensure timely order fulfillment.

Your tasks will also include:
•    Leading customer communication and escalations
•    Analyzing performance data, implementing and following up on customer related action plans, audits and KPIs
•    Following up on customer orders and coordinating with all local departments over the course of the entire value chain
•    Working productively in a pressurized environment
•    Problem de-escalation and resolution

Approachable, proactive, flexible and communicative person 
To be successful in the role we think that you are a seeker of new technologies and processes to help us improve service delivery towards our customer. You act with fearless, independent, confident and are willing to immerse in unfamiliar situations. You simply go above and beyond to deliver excellent levels of customer satisfaction!
You will report directly to the Director of Customer Commercial Service and your primarily workplace will be at our site in Alingsås but remote work for a couple of days/week can be agreed as well. 

Professional experience:
•    Minimum 5 years working experience in Program Management/Project Management/Continuous Improvement role is required
•    Engineering or technical commercial background, preferably with responsibility for technical service delivery
•    Successful track record of developing and building strong service delivery towards customers
•    Experience building customer relationships and able to quickly gain trust
•    Practical experience in ERP-systems (preferably SAP)
•    English (fluent in speaking and writing)
•    German language skills is a benefit

Contact and application
Are you looking for a career in a fast-moving, growing and high-tech environment where you will be able to develop on a personal as well as on a career level? Let us know, we are waiting for you!
Please apply at our website at latest April 10th 2022.                         
Personality- and Capacity tests may occur in our recruitment process.
If you have any questions regarding the position, you are very welcome to contact Abby Niklowitz, Director Customer Commercial Service Accessories, abby.nikolwitz@nkt.com, 
+46 70 286 11 39. In case you have any inquiries about the recruitment process please reach out to Ellinor Dahlvid, HR Manager Accessories ellinor.dahlvid@nkt.com, +46 76 644 68 62. 
Please note that due to the GDPR regulations we cannot accept any applications via e-mail. 

Union representatives
Sveriges Ingenjörer - Peter Kjellsson, +46 733 64 21 34 
Unionen - Mikael Hammarin, +46 455 759 72 

We are looking forward to receive your application!
#LI-NKT