Program Manager - CRM (Salesforce)

Introduction
Sandvik Rock Processing Solutions (SRP) holds a world-leading position in our markets, delivering cutting edge products and solutions to customers around the globe. To accelerate our growth, we continuously work to increase our provided customer value. In line with this, we’re now deploying a new version of the Salesforce customer relationship management (CRM) technology across our different functions, geographies, and go-to-market channels.
We’re looking for a Program Manager to successfully lead the implementation of this new CRM platform, which includes managing the delivery of proposed changes and coordinating the program. This is a great chance to be part of shaping how we interact across functions and with our customers – all to create valuable growth.
Your mission
You lead the overall program with strong attention to strategy, implementation, and delegation – effectively coordinating the program projects and management of their inter-dependencies, including oversight of risks and issues. You’re responsible for defining an overall program charter, objectives, roadmaps, milestones, and business KPIs. You develop and manage the budget for the project, and you’re accountable for delivering against established business goals and objectives. To achieve this, and to drive success, you partner with our internal teams, business- and functional owners, as well as external resources. This includes coordinating the gathering of demands from customers, dealers and employees in systems and processes – and support in identifying solutions that meets those demands. Naturally, you monitor, review and adjust progress and timeline as needed, and you identify and resolve issues to guarantee project success. You prioritize initiatives based on business value, effort and risk – always maintaining a roadmap of solution development – and reduce the time to value from M&A activities.
Your character
We’re looking for someone with an understanding of changing business models, sales channels, and commercial excellence, including servitization. We believe that you probably have gained this understanding from a background as a management consultant, and that you hold a degree in Engineering or Business Management. You also have knowledge of CRM solutions and how to align sales, service and marketing operations – together with a genuine passion for customer, distributor and employee experiences. Skills in Salesforce is considered a plus.
Your personality truly makes the difference. You’re structured and detail-oriented with a drive for results and for solving problems, and have ability to engage others to follow you on the road towards success. With strong change and stakeholder management skills, you’re focused on business transformation and value realization and you understand the importance of sharing your progress with stakeholders.
At Sandvik, we believe that diversity of experience, perspective and background leads to a better environment for our employees, our business and our customers. We’re looking forward to meeting you!
Application
Send your application no later than September 22, 2021. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0030383).
Contact information
For further information about this position, please contact:
Pär Stigmer, recruiting manager, +46 (040 409 389
Union contacts - Sweden
Mårten Lindberg, Unionen, +46 (0)40 40 92 40
Riccardo Repetto, Akademikerföreningen, +46 (0)40 40 93 94
Michael Wicktor-Ohlsson, Ledarna, +46 (0)40 40 90 25
For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444.
Recruitment Specialist
Ulrika Gruffman

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