Program Manager – Customer Interactions

Sandvik Coromant is a frontrunner in metal cutting and our industry leading position is based on decades of experience, core technical knowledge and passionate people. As innovators and change makers, we always push boundaries and test limits – rethinking, redefining and redesigning to figure out what’s possible to achieve.
At our global Business Process & Technology team, we’re now looking for a Program Manager for Customer Interactions to join us. A perfect opportunity for professional growth, where you get the chance of improving and expanding your knowledge about the business and building a network within the company. This is a global role and if you love to work with different cultures, you should definitely apply! Come join us!
About the job
In this position you play a key role in managing a program by leading and ensuring projects (change initiatives) within Customer Support and Customer Interaction area and ensuring they’re achieved in a timely manner, including securing required resources, budgets, risks and changes. You focus on planning, monitoring, and managing projects/initiatives from initiation through implementation. This role handles the people side of change, including changes to customer interaction processes, systems and technology – driving faster adoption and higher ultimate utilization, which also remains a critical part of this role. The primary responsibility is creating and implementing planning and execution of projects, along with creating change management strategies and plans that maximize employee adoption and usage and minimize resistance.
Though you don’t have supervisory responsibilities, you have to work through many others in the organization to succeed. With the bigger picture in mind, you look forward based on industry trends in customer support and customer interactions.
The location for this position is globally flexible but preferably in Sweden – either in Sandviken or Kista.
Who you are?
Taking on this mission, we believe you have experience working with customer support or interaction processes, specifically managing projects for more than five years at regional or global level. Your background also contains leading initiatives and driving change extensively for several years. Extensive experience in a customer service role, such as consulting, services or support, is beneficial, as well as experience in Microsoft CRM Dynamics and Contact Centre solutions. Acting in a truly global environment calls for excellent communication skills in English.
Your personality truly makes the difference, and your genuine team player attitude gives you the tools needed to interact and build strong relationships based on transparency and trust. You’re good at adapting to a situation and easily find a natural place in a team or gathering. You’re good at demonstrating resilience when faced with tight resolution timeframes and conflicting or opposing priorities. You also have excellent problem-solving skills, critical thinking, and analytical ability. You’re a highly organized person with a natural inclination for planning strategies and tactics. Working with people of diverse backgrounds and cultures interests you and you’re able to articulate messages accordingly. Your way of scanning environments and situations enables you to spot details in the bigger picture – and above all, the ability to be flexible, adaptable and understand what actions to take in order to reach set goals and increase our customer experience!
Our culture
Innovation is in our DNA and we’re proud to shape the future of manufacturing in close collaboration with our customers and partners. We believe in an inclusive, equal and open-minded culture, and we nurture our diversities to form a solid foundation for achieving great results. Add fair and rewarding benefits, as well as many different career opportunities in an inspiring global environment. Meet some of your future colleagues at our career page or visit our website, LinkedIn or Facebook page to get to know us further.
How to apply
Send your application no later than June 21, 2023. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0048238).
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
Contact information
Are you curious to know more about this position? Contact your future manager:
Sanika Bhagwat, Customer Interaction Process & Technology Manager at sanika.bhagwat@sandvik.com
Union contacts
Thomas Lilja, Unionen, +46 (0)26-26 66 59
Göran Norell, Akademikerföreningen, +46 (0)26-26 65 74
Peter Olsson-Andrée, Ledarna, +46 (0)26-26 19 84

For more information about the recruitment process, please contact HR Services at +46 (0)26-26 14 44.
Recruitment Specialist
Jessica Hill Holm
Sandvik Coromant is part of the global industrial engineering group Sandvik and is at the forefront of developing manufacturing tools and machining solutions, with knowledge that drives the industry standards and innovations demanded by the metalworking industry now and in the next industrial era. Collaborations with educational institutions, extensive investment in research and development and strong customer partnership ensure the development of machining technologies that change, lead and drive the future of manufacturing. Sandvik Coromant owns over 1700 patents worldwide, employs around 8000 staff and is represented in more than 150 countries.