Program Manager, Technology Vendor Management Office

The Platform team creates the technology that enables Spotify to learn quickly and scale easily, enabling rapid growth in our users and our business around the globe. Spanning many disciplines, we work to make the business work; creating the frameworks, capabilities and tools needed to welcome a billion customers. Join us and help to amplify productivity, quality and innovation across Spotify.
We are looking for a tech-savvy program manager to join our technology vendor management office (VMO). The Technology VMO works to achieve the mission of enabling engineers to make the best use of their resources through strategic partnerships, financial insights, and market awareness. At Spotify, we partner with strategic vendors to accelerate our ability to provide streaming music services to over 200 million monthly active users worldwide. Our Technology VMO builds mutually beneficial relationships with these partners, to provide Spotify better access to technology and enable our partners to make better products.
As a member of the Technology VMO Program Management team, you will manage interaction with the strategic infrastructure partners that power the underlying platform of Spotify. You will have the opportunity to work at multiple levels: directly coordinating executive to executive relationships while also leading a portfolio of programs that coordinate engineer-to-engineer collaboration across multiple technology disciplines – compute, storage, database, machine learning, observability, orchestration, developer tools, management tools, FinOps, and more.
As our Program Manager you will be a point of contact for our technology platform strategy, leading interactions and knowledge sharing with leading infrastructure vendors, giving you a front seat in the current evolution of the cloud-native marketplace. You will be involved across the entire lifecycle of these relationships. From strategy to sourcing, prioritisation, governance, and, finally, public celebration of joint successes.
WHAT YOU’LL DO
Stay informed of market trends and technology innovations while assisting other Spotify R&D leaders with an evaluation of new technology from infrastructure partners
Work collaboratively with the VMO team.
Build and run the programs responsible for ensuring engineer-to-engineer collaboration in the domains of compute, storage, database, machine learning, observability, orchestration, developer tools, and management tools
Lead programs responsible for executive-to-executive governance. Collaboration with each major Spotify infrastructure provider with the goal of maintaining healthy partnerships, where both Spotify and our Partners derive value
Manage service level agreements with vendors, partnering with other Spotify leads to monitor performance, continually optimize value, and address non-compliance with agreements
Organize regular strategic business reviews with our strategic technology partners to set and update goals in the partnership
Build strong relationships with other technology companies to jointly advocate for common objectives

WHO YOU ARE
You have an understanding of critical technology for internet-based companies; e.g. cloud computing, big data, mobile computing or content delivery
You have a track record of building effective long-term partner relationships
Knowledge of trends in the tech industry and the marketplaces for services, including experience with translating trends and needs into compelling strategies
You are experienced with building accountability mechanisms, holding partners accountable to commitments and resolving issues
You have experience leading decentralized programs across a diversity of partners
You have the ability and willingness to find insights from a wide range of inputs
You thrive in a dynamic, globally distributed environment
You possess strong interpersonal and consultative skills

You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 286 million users.