Program Manager (Transformation Program Management Office)

Sinch powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalised experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.
We dream big — for our company, our customers, and our employees — and we hire the best talent worldwide to help us bring our vision to life. We have a local presence in more than 60 countries — probably somewhere near you!
Due to exciting growth within our team, we are seeking a highly motivated and experienced Program Manager!
The essence of the role
Reporting to the VP of Transformation Program Management, you will play a pivotal role in driving and overseeing the successful execution of complex and critical initiatives within our organisation's transformation journey.
As our Program Manager, you will:
Program Leadership: Lead cross-functional teams in planning, executing, and monitoring transformational initiatives aligned with strategic objectives.
Strategy Execution: Translate business strategies into actionable plans, collaborating with leadership to define program scope and success criteria.
Stakeholder Management: Foster strong relationships with executive sponsors, department heads, and team members, ensuring clear communication and expectations.
Resource Allocation: Coordinate personnel, budget, and technology to ensure successful program implementation, adjusting as needed.
Risk Management: Identify and mitigate risks, implementing strategies to minimise disruptions and maintain program momentum.
Performance Tracking: Develop metrics and reporting mechanisms, assess progress against objectives, and provide data-driven insights.
Change Management: Collaborate on smooth transitions and adoption of new processes, systems, and behaviours while respecting and integrating the organisation's culture.
Quality Assurance: Ensure program results, meet standards and implement continuous improvement processes.
Communication & Documentation: Maintain comprehensive program documentation and facilitate transparent communication across the organisation.

To be successful you will have the following skills and attributes:
8+ years of experience in Program Management, preferably within a transformational context.
Bachelor's degree in business administration, project management, or related field, with an advanced degree preferred.
Proven success in leading large-scale initiatives within complex organisational structures and diverse cultural environments.
Outstanding communication and stakeholder management skills, effectively engaging with individuals at all levels of the organisation.
A strategic problem solver with the ability to translate business objectives into practical plans and drive their execution.
Strong analytical and problem-solving capabilities coupled with a results-driven focus.
Deep understanding of the unique challenges and opportunities presented by global operations and cross-border collaborations.
Flexibility to collaborate across different time zones and a willingness to travel internationally, as required.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win Together, Keep it Simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.