Project Assistant (must speak Dutch and either French/Swedish/German)

This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland.
 
Job Description
Project Recruitment

• Ensure that recruitment tasks assigned for projects in Dutch and either French/Swedish/German are executed
• Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
Scheduling interviews
• Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
• Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
• Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
• Ensure that outsource targets for allocated markets are achieved
Panel building and engagement

• Ensure that monthly registrations targets are met for Dutch and either French/Swedish/German speaking markets
• Call new registrants to confirm and update email addresses
• Call users to reactivate their accounts
• Execute the allocated panel building initiatives for Dutch and either French/Swedish/German speaking markets
• Support work
• Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
• Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Work with the Project Management team to resolve project specific issues for members/respondents
• Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
• Build and maintain strong relationships with the panel members through timely and professional communication
• Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System
• Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes
• Investigate fraud respondents and take action based on M3 data quality procedures
• Complete the verification process for newly registered members
• Complete link testing for online Market Research projects for qualitative online screeners
• All of the above tasks and responsibilities are to be carried out during the working hours.
 
Qualifications

• Must be Dutch and French or German or Swedish speaking in addition to English
• Proficient at Excel and other Microsoft Office tools
• Enjoy working with and comfortable with large amounts of data
Additional Information

• 25 days Annual leave entitlement
• You will be eligible to participate in the quarterly bonus scheme upon completion of your probationary period. This will be paid quarterly once probation has been passed.
• You will be entitled to all statutory benefits as required by Swedish law, plus 25 days’ annual leave plus public holidays, Pension scheme (4,5% employer contribution) and Group Life insurance, covering payments for Life insurance, loss of income if you are not able to work due to sickness (sjukförsäkring) and injury when working (Olycksfallsförsäkring).


QQFS, a Gothenburg based fieldwork agency and now a wholly owned subsidiary of the M3 Group, is a leader in providing data-collection services for the pharmaceutical and healthcare industry. We are specialized in conducting both qualitative and quantitative market research in The Nordics, Benelux, Austria and Switzerland.

About our People:

The quality of our people will determine our future and the difference we are able to make to real lives through the development of innovative solutions to global healthcare. We aim therefore to employ the very best talent; individuals who are driven, creative and want to make their own, individual contribution to making the world a better place. Our Company values of independence, trust and collaboration serve as a foundation for everything we do and inspire us to achieve great things together.

Our Approach to Diversity:

Diversity is in our DNA; individuality drives innovation and creativity. At QQFS we don’t just accept diversity, we embrace it. The future success of our business and the ability to continue to deliver ground- breaking solutions to the world of healthcare rests with our employees, each of whom is different and brings something unique to support our success.

More information about us can be found on our website: www.qqfs.com