Project Leader - Group CFF

WHO YOU ARE
Do you want to play a vital role in fulfilling our customer's dreams?
Customer Fulfilment (CFF) is at the forefront in meeting our customers as an omnichannel retailer, which is one of the biggest challenges in our transformation and brings tremendous opportunities for Ingka to further enhance our customer satisfaction. If it makes you excited to be part of this journey, then the role as Project Specialist might be the next step for you!
We believe that you are an analytical and communicative person with a passion for planning and management of change and transformational processes. With your ability and willpower to drive and enable change with strong focus on business impact, you enjoy working both independently and interdependently. You enjoy working with complex assignments and have a natural attention to quality and details. You are a good coordinator and have the ability to collaborate and co-create with people in different units and cultures.
This role is a perfect development step opening up for future career possibilities as you will be working with several countries and global stakeholders.
To be successful in this role, you bring with you:
• Preferably you have worked in a transformation project or other complex and fast-paced environment before, involving cross-function and organisational stakeholder management.
• You have a good knowledge of project management processes including methods and tools; scope, time, cost, risk, quality, communication and how to integrate these processes.
• Understanding of business processes and the IKEA strategic landscape and business direction is of advantage.
• Tactical ability to identify challenges and opportunities and ability to prioritize with strong connection to business and people impact when working across functions and businesses.
• Very good command of written and verbal English, detail orientation and advanced digital knowledge of MS Office tools.
YOUR RESPONSIBILITIES
This role is a time limited role (until end of February 2023) to contribute to an initiative called “Evergreen”. This initiative will work with organisational updates on CFF group level and Service office as well as organisational development of store and central fulfilment.
You will:
• Support the assigned project, which includes co-creating, coordinating, leading & following up, while securing progress, setting and maintaining timelines, tracking risks and performance and secure mitigation activities.
• Operational day-to-day planning & execution of project activities towards stakeholders in group functions and countries and be a trusted speaking partner.
• Work in close collaboration with stakeholders (internal, matrix & countries) to track and manage dependencies and progress of the project.
• Deliver all activities to the required quality, within the defined time, applying relevant functional competence and prepare decision material as well as progression material for key decision-making forums.
• Contribute with high quality ideas and insight to the design of processes, tools and ways of working, identifying dependencies and risks, proposing effective solutions for mitigation
ABOUT THIS WORK AREA
We are focusing on providing a seamless shopping experience with great quality in all touchpoints for the many people. Customer Fulfilment plays a fundamental part in making IKEA multichannel retailing a reality. To support IKEA in achieving business objectives, CFF acts as a customer-centric, fully integrated, process-oriented organization with an end-to-end approach. Enabling us to develop our business and deliver results across functions together with our partners.
There are no specific location demands as we will work pre-dominantly digitally in this project. The role is reporting to the Business Transformation Manager.
QUESTIONS AND SUPPORT? LET'S CONNECT!
If you have any questions related to the role, please reach out to recruiting manager Federica Martellini at federica.martellini@ingka.ikea.com. If you have questions regarding the recruitment process, please feel free to contact Recruiter Talita Moraes at talita.lessa.de.moraes@ingka.com.
For us at IKEA work/life balance is important and in Sweden, it's common to take 3-4 weeks of annual leave during the summer period. Due to this, we kindly ask you to expect that this recruitment process may take a bit longer than it normally would do.
We are looking forward to receiving your application, but no later than the 14th of September 2021. As we will have interviews on a continuous basis, the position might be filled sooner. Please send your application in English, we look forward to reading it!