Project Manager E Commerce Operations

Does the idea of working with one of the world’s most iconic outdoor brands appeal to you? Are you an organized e-commerce project manager with a passion for sustainability and outdoor products? This could be your chance to get to work with a team that shares the same passion. We are now looking for an Ecommerce Operations Project Manager to join our Digital Strategy.
ABOUT THE ROLE
In this role you are responsible for developing and optimize logistics outbound flows, returns, and payments for our e-com channel. That means, that you lead the business requirements for the development of the user experience related to freight/shipping/returns, and payments. You are the project manager for driving the development roadmap and the point of contact when it comes to handling internal and external parties involved.
Our goal is to offer smooth and great user experience by expanding the payment & delivery choices for our users (customers). In same time, increase our efficiency in all our processes internally. The working pace at Fenix is high and forward-leaning, we always strive to do better tomorrow than we did yesterday and that’s why we are driving several development projects internally which you will be part of. So, if you are looking for a position where your work, initiatives, and engagement will make a difference, here’s the opportunity.
This is a full-time temporary position with start date as soon as possible. We are currently working in a hybrid mode, with 2-3 days per week in the office. This role reports to the Head of Digital Strategy.
WHAT YOU'LL DO
Responsible for the e-com operations development in the following areas: outbound shipping (incl last mile solutions), return handling, payments, packaging etc.
Drive implementation of e-com/digital projects in above areas and be the glue between E-com, Logistics, Warehouse Ops, Finance and Customer Service teams
Project Manage different initiatives and ensure projects have a proper governance, are delivered with on time, on budget and on scope. Follow up on benefit realization post-project go-live.
Secure handover to all department teams of the process changes & secure ownership within the business teams
Support in defining business requirements, development specifications & UAT in projects
Create, end-to-end map and document routines and operational procedures for logistics, shipping, returns and payments related to current AS-IS set up and future developments
Establish strong ways of working with Logistics and Warehouse teams
Map out the post-order customer journey and experience for different markets, identify struggles, gaps and recommend actions to improve
Perform various analysis of internal data (e.g. customer complaints, carrier networks per market, prices) & assists in preparing business cases.
Perform various market research & competitor benchmarks in these areas and come forward with recommendations for improvement



WHO YOU ARE
We think you would be a great match for the position if you have:
A Bachelor degree within a relevant area
4+ years of work experience in an e-commerce environment especially within logistics and payments
Experience in working with ops development projects like implementing last-mile delivery, new payment options, optimizing return processes.
Either skilled project manager in the e-com operations area, or e-com operations business developer with strong project management skills
A strong numerical & analytical ability
Thrive for operational excellence and a strong process optimization mindset
We are looking for a person that is curious and ambitious with a solution-oriented mind.
You are the positive problem solver that sees challenges as interesting and opportunities to develop the business and processes. For you, it comes naturally to take a big responsivity for getting things done, in time and with high efficiency and quality.
You are good at communicating with many different types of persons and is a true team player who enjoys working together with skilled colleges.
Your working pace is high and you thrive in a flexible environment, but we think you have a proactive and structured way of working. You have control of the important details and good planning skills together with a flexible mindset towards changing circumstances
You have a love and respect for nature and the outdoors and an authentic enthusiasm toward the Brands at Fenix Outdoor. You are eager to share your passion and engage others to fall in love with the outdoors.
Fluency in English
A valid work permit for the place you are applying



ABOUT US AND OUR OFFER
Working for Fenix Outdoor means being part of an international, fast-growing company. As an employee for Fenix you are offered:
Benefits according to the applicable Collective Bargaining Agreement
Additional heath benefit as well as initiatives related to improved physical and mental wellbeing
Possibility to take part in our outdoor events
An international work environment where initiatives are cherished.
Marvelous colleagues that share a passion for the outdoors and sustainability.
Sustainability is deeply integrated into our long-term business development and operations. The welfare of our planet and the people who live here are at the heart of our business. Just as trekking together is a demonstration of unity, trust and competence, so is working together.



JOIN THE TREK
Please apply through our career page in English. We review applications on a continuous basis and sometimes our posts close early due to so many all-star applicants- so apply right now!
Fenix Outdoor celebrates diversity and is committed to continually striving to create and grow a diverse and inclusive workplace for all employees. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We aim to facilitate a safe, fair and kind work environment where all feel welcome and can thrive.