Project Manager - Monitoring

Kindred is one of the largest online gambling companies in the world with over 15 million customers across 100 markets. The company was founded in 1997 by Anders Ström and listed on Nasdaq Stockholm in 2004. Kindred is committed to offering our customers the best deal and user experience possible, while ensuring a safe and fair gambling environment.


We offer pre-game and live Sports betting, Poker, Casino and Games through 10 subsidiaries and brands across our markets. While our core markets are in Europe and Australia, we address most global markets.


Kindred is a pioneer in the online gambling industry and as an innovation driven company that builds on trust, we have led the development into areas such as technological advancements, mobile solutions, new product launches, as well as player safety and responsible gambling improvements. At Kindred we build distributed systems that handle millions of transactions every day. Our development teams delivers new features on a daily basis, doing thousands of releases every year.


The Product Manager Monitoring (PMM) takes responsibility and overview of the group monitoring services that are delivered as part of our core IT platforms. The PMM is responsible for the full lifecycle of the monitoring solutions from discovery to maintenance including managing and coordinating the work of the resources working in the team.
The target for the PMM is to provide leading tools to secure performance, capacity and availability and should support our core processes to provide market leading customer services. Important KPI's are Mean time to resolve (MTTR), Incident response times and time to identify root cause of incidents.
The PMM works closely with the other AMO departments and extends the services to the rest of the group, especially within the Tech department (e.g. DEV, France IT, Data, Architecture). To support the team all engineers, have a separate people manager working closely with the PMM.
The role is located in Stockholm.
Responsibilities
· Setup and drive a strategy including targets and road map for the Monitoring service portfolio
· Breakdown of corporate and Tech Objectives and Key results to team key results
· The life cycle management of the team's backlog:
· Manage new product development and continuous improvement deliverables through Jira (Epics) based on input from various stakeholders
· Support the team in further breakdown of Epics into Stories that fit 2-week Sprints
· Assure that the team balances product development and operations according to priorities
· Support the team with the removal of any kind of blockers
· Manage dependencies towards other teams and departments
· Resolve conflicting priority calls
· Provide feedback to line management
· Manage product portfolio Total cost of ownership (TCO) including supplier management and procurements
· Budgeting and forecasting


Skills and Knowledge Required
• Extensive experience from the monitoring domain
• Agile working methodologies
• Project management
• Budgeting and forecasting skills


• Problem-solving skills are essential as well as attention to detail to ensure specifications are met
• Proactive, flexible approach to duties and responsibilities and ability to handle unexpected work challenges
• Decisiveness and good judgment to address pressing project matters when time is limited
• Interpersonal relationship skills and cooperative and communicative attitude with executive staff, managers, and employees
• Possess excellent analytical skills and attention to details
• Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals


We care as much about finding the right people as we do about great technical skills. Our company values are Friendly, Passionate, Expert and they are all equally important to us.