Project Manager Service Operations

Are you a dedicated project manager who is looking for a new challenge? Would you like to be a part of Scania’s exciting digital transformation in an international environment and to collaborate with colleagues in Sweden and abroad? Apply to be our next project manager!

The world of transport and logistics is rapidly transforming into a sustainable ecosystem and at Scania we are facing the biggest shift in our history. To support this we have our fast-growing Service Portfolio and Delivery organisation, which comprises 200+ people in Södertälje. Our target is to take a leading role by introducing new tailor-made services and sustainable transport solutions. This transformation will change the way we do business and interact with our customers and we ensure they stay ahead of their game.

What we offer

We are an experienced team working in several different exciting areas within Scania Service Operations. We have a great mix of backgrounds, experiences and competencies. The team is contributing to Scania’s new customer journeys, systems and products to support our retail network & business units to be more efficient and profitable in the Service Business.

As a project manager within Service Operations your main focus will be the implementation of one of our core projects in several of Scania’s markets/business units. In your role you have to make ensure that the implementations are done successfully. You are responsible for the preparation, realisation and follow up of the implementations, e.g. for some of your tasks:


• Develop services sales methodologies (Retails Sales Management – Services), business processes within service sales and administration
• Put demand on related systems with high focus on the user journeys and the customer experience
• Develop global services concepts together with product owners and other relevant stakeholders at Scania and at market/business unit level
• Implementation projects together with market organisation and markets/business units with regards to service business concepts, work methods and process changes
• Maintain an active dialog with our global reference group
• Act as a representative for the Service Operation area in cross-functional projects

The work will be carried out in close cooperation with the internal departments, as the project team, the market organisation as well as the different business units.

In the long term perspective Scania Service department offers many opportunities to develop your career both domestically/within the department as well as internationally at the business units.

Your profile

As a person, you are engaged, communicative, well-structured as well as a team player with understanding for the business. You thrive working in a dynamic world where agile and conventional development methods co-exist. English is the corporate language and presenting in larger groups in English (written and orally) is something you feel comfortable with. Knowledge in Swedish is meritorious.

You have a relevant education from the university within engineering, IT or equivalent, at least 2-3 years’ experience in project management and experience of working on Business Unit/Retail level is a merit. If you have previous experience with Scania it is a plus.

The implementations are done together with our service network and therefore you need good personal skills and the ability to implement both products and systems. You will be required to act as a trainer and partner towards our services network.

Application

We are looking forward to receive your application, please apply latest on 16th of October. A background check might be conducted for this position.

For more information, please contact Katrin Kraus-Wikholm, Katrin.Kraus-Wikholm@scania.com, Head of Workshop & Parts (KYOW).

Scania is a world-leading provider of transport solutions. Together with our partners and customers we are driving the shift towards a sustainable transport system. In 2020, we delivered 66,900 trucks, 5,200 buses as well as 11,000 industrial and marine power systems to our customers. Net sales totalled to over SEK 125 billion, of which over 20 percent were services-related. Founded in 1891, Scania now operates in more than 100 countries and employs some 50,000 people. Research and development are mainly concentrated in Sweden. Production takes place in Europe and Latin America with regional product centres in Africa, Asia and Eurasia. Scania is part of TRATON GROUP. For more information visit: www.scania.com.

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